Complete Communication & Complete Independence Client Support Administrator Apprentice

THE INCLUSIVITY GROUP LTD

18 Davy Road (PL6 8BX)

Closes in 22 days (Thursday 14 May 2026 at 11:59pm)

Posted on 22 April 2026

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Summary

You will represent our company, meet new people, and sell our services. Acting as a first point of contact for clients, providing an effective, efficient telephone service and friendly manner to ensure customers receive professionalism at all times.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. Shifts TBC.

37 hours 30 minutes a week

Start date

Monday 22 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer telephone calls and deal with queries, delivering messages to appropriate persons
  • Dealing with customers through email interaction
  • General office administration
  • Manage all theatre bookings and interpreted/captioned/audio description
  • Secure new theatres and events
  • Build and run the Access Audits
  • Feed into cross-group projects - lead or assist in managing
  • Create new business ventures, build and implement
  • Feed into Business Development Plan
  • Community engagement
  • Stalls/events - representing The Including Group
  • Adhere to the health and safety procedures, risk assessments etc., including fire regulations within the office
  • Negotiates new client enquiries and beginning of contracting
  • Be the initial contact for our customer complaint procedure
  • Be committed to the safeguarding, data protection and promotion of the welfare of our clients
  • General office administration
  • Undertaking other duties as requested by managing director

Where you'll work

Unit D4
Phase 4
Plymouth Science Park
18 Davy Road
PL6 8BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C)
  • Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

The Inclusivity Group is a company committed to providing inclusive and person-centred services to deaf, disabled, and elderly individuals and providing the services that support them. Our vision is to enable and empower people to engage, interact, and feel valued by society. Our mission is to ensure everyone can be equal and active members of their community.

https://theinclusivitygroup.co.uk/ (opens in new tab)

After this apprenticeship

For the right candidate and upon successful completion of the apprenticeship, a permanent position could be available. 

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC2000024770.

Apply now

Closes in 22 days (Thursday 14 May 2026 at 11:59pm)