Business Administration Apprenticeship - Sales Support

DAIMLER BUSES UK LTD

West Midlands (CV2 2TU)

Closes on Sunday 10 May 2026

Posted on 1 April 2026

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Summary

This apprenticeship will be working within the Sales Support team which provides adminstration support as part of the sales area of our business. The role will be busy and varied and it will help you to gain valuable and essential business experience and knowledge as you study for your qualification.

Wage

£16,224 to £25,775.88, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
You will be required to work a 39 hour week, Monday to Friday. Normal working hours are: Monday to Thursday: 8.30am - 5.00pm, Friday: 8.30am - 4.00pm

39 hours a week

Start date

Saturday 1 August 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The key responsibilities of this role include:

  • Assisting with the creation of sales orders and calculations, ensuring accuracy with sales documentation
  • Supporting with the production of vehicle invoices
  • Liaising with customers and finance companies when required
  • Helping to maintain accurate vehicle and customer files, ensuring all documentation is complete for audit purposes
  • Supporting the Technical Sales Order department with day to day administration

Where you'll work

Ashcroft Way
Cross Point Business Park
Coventry
West Midlands
CV2 2TU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

You will work within the office on a daily basis with day release to college in Coventry when required to study towards your qualification.

An assessor will also attend the workplace on a regular basis to carry out workplace assessments.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

Daimler Buses UK LTD is part of Daimler Truck. We are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than 100,000 employees. Home to four bus and coach brands, Daimler Buses UK LTD is responsible for the sale of Mercedes-Benz and Setra vehicles backed by our service brand, OMNIplus and our used vehicle sales brand known as BusStore.

Company benefits

Benefits include:

  • Life assurance 
  • Group personal pension scheme
  • Private medical insurance
  • Employee Assistance and wellbeing program
  • 25 days holiday plus statutory holidays

After this apprenticeship

This role will give you an excellent understanding of general administration tasks and therefore could be used in any admin-based roles in the future.

Ask a question

The contact for this apprenticeship is:

DAIMLER BUSES UK LTD

Claire Price

claire.price@daimlertruck.com

The reference code for this apprenticeship is VAC2000024710.

Apply now

Closes on Sunday 10 May 2026