Apprenticeship in Business Administration (Service Support) with Stoke-on-Trent City Council
Stoke-on-Trent City Council
Staffordshire (ST4 1HH)
Closes in 13 days (Tuesday 21 April 2026)
Posted on 8 April 2026
Contents
Summary
Are you looking to begin your career in office administration while making a real difference to children, families and frontline services?
We are offering an exciting apprenticeship opportunity within our Children’s Social Care – Service Support team
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
37 hours a week
- Start date
-
Monday 29 June 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will be:
- Carrying out general clerical and administrative duties such as typing, data entry, filing, photocopying, and email management
- Acting as a first point of contact for telephone enquiries or reception visitors, taking messages and directing queries;
- Organising meetings and providing an accurate note-taking service
- Working flexibly to support teams across Children’s Social Care
- assisting with financial transactions as required
- Completing all required apprenticeship training, including attending college and submitting course-work
- Following all Council policies and procedures, including health and safety requirements
Where you'll work
Civic Centre
Glebe Street
Stoke-on-Trent
Staffordshire
ST4 1HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWCASTLE AND STAFFORD COLLEGES GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The apprentice will spend most of their time learning and training on the job in the workplace, supported by experienced colleagues
- The apprentice will also be enrolled on a Level 3 Business Administration apprenticeship standard and will attend face-to-face or on-line learning sessions
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Motivated
- Reliable
- Ready to learn
- 'Can do' attitude
- Good work ethic
Other requirements
- Passing a Disclosure and Barring Service (DBS) check
About this employer
Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.
https://www.stoke.gov.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Apprentices will be on a fixed-term contract and although there is no guarantee of a permanent role at the end of the apprenticeship the Council does retain most of its apprentices who then go on to have successful careers and also gain higher level qualifications
Ask a question
The contact for this apprenticeship is:
Stoke-on-Trent City Council
Kerry Miller (Service Support Manager)
Kerry.Miller@stoke.gov.uk
01782 237441
The reference code for this apprenticeship is VAC2000024643.
Apply now
Closes in 13 days (Tuesday 21 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.