IT Support Apprentice - St John's School
THE SAINT JOHN'S SCHOOL FOUNDATION
LEATHERHEAD (KT22 8SP)
Closes in 18 days (Friday 1 May 2026 at 11:59pm)
Posted on 13 April 2026
Contents
Summary
This is a hands-on role that provides exposure to a wide range of technologies and support scenarios, including device management, helpdesk operations, classroom support and IT administration. The apprentice will work closely with experienced colleagues and be supported through mentoring, training and regular feedback.
- Wage
-
£19,956.85 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, shifts to be confirmed.
40 hours a week
- Start date
-
Monday 11 May 2026
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues
- Log, categorise and update support tickets using the helpdesk system
- Assist with password resets, basic troubleshooting and peripheral setup
- Maintain clear and professional communication with users during support interactions
- Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination
- Assist with device handovers, onboarding and offboarding processes
- Maintain accurate records of IT assets, loan devices and peripherals
- Help with device imaging, tagging and inventory updates
- Assist with the setup and maintenance of classroom AV and IT equipment
- Support staff and pupils with the use of school systems and services
- Help prepare IT equipment for events, exams and term starts
- Maintain cleanliness and readiness of IT equipment and storage areas
Where you'll work
ST. JOHN'S SCHOOL
EPSOM ROAD
LEATHERHEAD
KT22 8SP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician Level 3 standard.
More training information
- Live, virtual and interactive training sessions each week
- 1:1 skills mentoring
- English/maths support
Requirements
Essential qualifications
GCSE in:
- English Language (grade 4 (C))
- Maths (grade 4 (C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- IT interest
- M365 & Windows
- Willing to learn
- Reliable
- Enthusiastic
- Calm & professional
- Time management
Other requirements
Right to Work in the UK: Must be a UK/EEA resident for the last 3 years.
About this employer
St John's School Leatherhead is a leading co-educational independent day and boarding school in Surrey for pupils aged 11 to 18.
After this apprenticeship
Upon completion, the apprentice will have be a qualifed Level 3 Information Communications Technician.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
Ischtar Whiteford
i.whiteford@learn-tech.com
The reference code for this apprenticeship is VAC2000024577.
Apply now
Closes in 18 days (Friday 1 May 2026 at 11:59pm)