Information Communication Technician Apprentice
YAMAZAKI MAZAK U.K. LIMITED
Worcester (WR4 9NF)
Closes in 8 days (Friday 10 April 2026)
Posted on 1 April 2026
Contents
Summary
Mazak is seeking a motivated ICT Apprentice to join its internal IT team. This is a great opportunity for someone passionate about technology to build a career in IT while gaining hands‑on experience in a large, fast‑paced engineering environment, supporting staff with hardware, software and cloud systems.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 09:00 - 17:00
37 hours 30 minutes a week
- Start date
-
Tuesday 5 May 2026
- Duration
-
1 year 10 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will work as part of Mazak’s internal IT team. This role will support internal users across the business and help maintain continuity of IT services. The apprentice will gain hands‑on experience supporting hardware, software and cloud‑based systems within a large global engineering organisation.
Key responsibilities will include:
- Providing first‑line IT support to internal users across the business
- Troubleshooting hardware, software and connectivity issues
- Assisting with the setup, configuration and maintenance of laptops, PCs and peripherals
- Supporting cloud‑based systems, user accounts and access permissions
- Logging, tracking and resolving IT support tickets
- Helping maintain system documentation and asset records
Where you'll work
Badgeworth Drive
Worcester
WR4 9NF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE DEVELOPMENT MANAGER LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
Knowledge areas include:
- Hardware and networking
- Software and security
- ICT administration
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Desirable qualifications
GCSE in:
A Level in:
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Helpful attitude
About this employer
Yamazaki Mazak is a global leader in advanced manufacturing technology, specialising in the design and production of high‑precision CNC machine tools and automation solutions. From its European Head Quarters in Worcester, Mazak supports customers across the UK and Europe with innovative engineering, training and world‑class technical expertise.
https://www.mazak.com (opens in new tab)
Company benefits
- Working for a multi-national company
- Excellent career potential
- 25-days holiday plus Bank Holidays
- X2 salary life insurance package and wellbeing programme
- Aviva pension
- Free parking
- Subsidised restaurant
After this apprenticeship
Opportunity to be considered for full-time role or opportunity to progress to a higher-level or degree level apprenticeship for the right individual.
Ask a question
The contact for this apprenticeship is:
THE DEVELOPMENT MANAGER LTD
Aksa
aksa.munir@tdm.co.uk
The reference code for this apprenticeship is VAC2000024506.
Apply now
Closes in 8 days (Friday 10 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.