Training Administrator Apprentice

CIVIL SERVICE COLLEGE LIMITED

LONDON (SW1H 9BU)

Closes in 30 days (Friday 1 May 2026 at 11:59pm)

Posted on 1 April 2026

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Summary

Working full-time while receiving training in IT systems, record production, and stakeholder management, culminating in a portfolio, project presentation, and knowledge test. You will gain a nationally recognised qualification while earning a salary and securing hands-on, professional office experience.

Wage

£26,500 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
9:00am- 5:30pm (37.5 hours per week)

37 hours 30 minutes a week

Start date

Monday 4 May 2026

Duration

1 year 1 month

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support both UK and International workshops
  • Coordinate the setup of training rooms and ensure venues are appropriately booked and prepared
  • Maintain and update the training schedule across internal systems and platforms
  • Serve as the primary point of contact for general inquiries and troubleshooting related to learning events or technology platforms
  • Create, update, and cancel training courses on the CSC booking platform
  • Ensure timely communication is sent to customers, trainers, and stakeholders, including joining instructions and updates
  • For international workshops, liaise with participants from registration until arrival on workshops
  • Liaise with trainers to confirm logistics, share materials, and support delivery
  • Prepare and manage training materials and resources for each session
  • Collect feedback from delegates and trainers and support post-training reporting
  • Maintain accurate records of attendance, feedback, and delivery metrics
  • Assist Account Managers with administrative tasks as required
  • Data entry onto CSC’s CRM system
  • Travel to external venues to oversee and support smooth delivery
  • Participate in internal development sessions to build product knowledge and operational skills

Where you'll work

25 QUEEN ANNE'S GATE
WESTMINSTER
LONDON
SW1H 9BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

On the job training and a monthly virtual online masterclass with the training provider

More training information

  • You will attend a monthly virtual online masterclass with the training provider
  • 20% of your working week will be off the job training, which means you work towards you new learning on your apprenticeship

Requirements

Essential qualifications

GCSE in:

  • English (grade 4+)
  • Maths (grade 4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

  • You must have excellent attention to detail
  • Be committed to doing the apprenticeship
  • Able to get to the location
  • have the grades required to do this A level standard apprenticeship

About this employer

  • The British civil service is amongst the best in the world. Its capability and effectiveness are now under scrutiny. With financial constraints, coupled with challenges facing policymakers, new skills and talents are required. Our innovative programmes are taking training to the next level - sustaining the values and qualities in the civil service, while bringing major changes our times demand.

https://www.civilservicecollege.org.uk/ (opens in new tab)

Company benefits

  • 23 days annual leave inclusive of 3 days over the festive period, plus statutory bank holiday entitlement
  • 2 x days per month to focus on your individual learning and development

After this apprenticeship

  • Training Administrator
  • Senior administrator
  • Office Supervisor

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Angela Gordon

angela.gordon@junipertraining.co.uk

The reference code for this apprenticeship is VAC2000024491.

Apply now

Closes in 30 days (Friday 1 May 2026 at 11:59pm)