IT Support Technician Apprentice
DENTAL DYNAMIX IMAGING LIMITED
Gillingham (ME7 2HN)
Closes in 26 days (Tuesday 28 April 2026)
Posted on 1 April 2026
Contents
Summary
The IT support role will be primarily office-based, with a strong focus on customer communication via phone, email, and our support ticketing system. As part of the Support Desk team, the apprentice will receive hands-on training and development across a wide range of IT and digital imaging support tasks.
- Wage
-
£16,800 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9:00am - 5:00pm.
40 hours a week
- Start date
-
Tuesday 5 May 2026
- Duration
-
1 year 5 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering initial phone calls from customers and logging cases accurately in the ticketing system
- Providing 1st line support to resolve common IT and software issues
- Using the ticketing system to update customers and manage cases through to resolution
- Delivering technical support for both digital imaging solutions and general IT services
- Escalating complex cases to the Technical Manager or scheduling a site visit when required
- Assisting with data and database migrations for customers
- Coordinating and assisting with software installations and customer training sessions
- Booking and liaising with Field Service Engineers for on-site visits.
- Helping manage our RMM system to ensure customer devices are secure and up to date
Where you'll work
90A
STURDEE AVENUE
Gillingham
Gillingham
ME7 2HN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Why choose our AWS Cloud Support Specialist Level 3 programme?
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.
The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
- Understand how to carry out a methodical approach to problem-solving
- Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
- Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
- Gain a fundamental understanding of operating system concepts in cloud-based environments
- Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learned: Learners will learn to use AWS.
Requirements
Desirable qualifications
GCSE in:
- 3 GCSEs (or equivalent) in any subject (grade 4+ (A-C))
- GCSE Maths and English (or equivalents) (grade 3+ (D or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
Other requirements
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
About this employer
At Dental Dynamix, we specialise in delivering cutting‑edge IT infrastructure and digital imaging solutions to dental practices nationwide. Dentists trust our expertise to turn complex technology into seamless, stress‑free systems, and our reputation is growing fast. As we continue to expand, we’re building an exciting future and striving to become one of the UK’s leading partners in Dental IT and Digital Imaging support.
After this apprenticeship
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC2000024457.
Apply now
Closes in 26 days (Tuesday 28 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.