IT Apprentice

HAMILTON GROUP LTD

HARROGATE (HG1 5EP)

Closes in 27 days (Tuesday 28 April 2026)

Posted on 31 March 2026

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Summary

We are looking for an eager candidate to join us as an IT Apprentice with Hamilton Group. You will gain real-world experience while developing your skills through a funded apprenticeship programme. If you're enthusiastic, eager to learn, and looking to build a career in IT – this is your chance.

Wage

£20,000 a year

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Training course
Information communications technician (level 3)
Hours
Monday to Friday, between 9am - 5:30pm.

37 hours 30 minutes a week

Start date

Tuesday 5 May 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM
  • Configure VLANs and support network device setup and maintenance
  • Install and update operating systems, office suites, and software packages
  • Apply regular system updates, security patches, and driver installations through remote management tools
  • Respond to support tickets and technical queries across multiple channels – phone, email, messaging, and video
  • Provide timely first-line support for internal users and external clients
  • Troubleshoot hardware, software, and network issues using tools such as an RMM, Task Manager, and Wireshark
  • Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails
  • Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
  • Contribute to meeting SLA targets, including a 15-minute response time
  • Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption
  • Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure
  • Use PowerShell and other scripting tools to help automate tasks and solve technical issue

Where you'll work

55-57 GROVE ROAD
HARROGATE
HG1 5EP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Why choose our AWS Cloud Support Specialist L3 programme? 
 
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. 
 
The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to: 

  • Understand how to carry out a methodical approach to problem-solving
  • Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
  • Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security.
  • Gain a fundamental understanding of operating system concepts in cloud-based environments
  • Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools

Tools and technologies  learnt: Learners will learn to use AWS. 

Requirements

Desirable qualifications

GCSE in:

  • 3 GCSEs (or equivalent) in any subject (grade 4+ (A-C))
  • GCSE Maths and English (or equivalents) (grade grades 3+ (D or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Team working
  • UK driving licence

Other requirements

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy, please apply below as soon as possible.

About this employer

Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP, and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues.

Company benefits

  • 20 days annual leave plus bank holidays

After this apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Ask a question

The contact for this apprenticeship is:

QA LIMITED

The reference code for this apprenticeship is VAC2000024432.

Apply now

Closes in 27 days (Tuesday 28 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.