Anti-Social Behaviour and Community Safety Apprentice
Newcastle-Under-Lyme Borough Council
Newcastle (ST5 1BL)
Closes in 31 days (Friday 1 May 2026)
Posted on 31 March 2026
Contents
Summary
A great opportunity to gain real experience tackling anti-social behaviour, supporting residents, and working with partners like the Police and Fire Service. This is a Level 4 ASB and Community Safety Officer Apprenticeship qualification. You'll help respond to reports of anti-social behaviour, support community safety projects and campaigns.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
- Training course
- Anti-social behaviour and community safety officer (level 4)
- Hours
-
Monday to Friday, times to be confirmed.
37 hours a week
- Start date
-
Friday 8 May 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a great opportunity to gain real experience tackling anti-social behaviour, supporting residents, and working with partners like the Police and Fire Service.
You’ll earn while you learn and work towards a Level 4 Anti-Social Behaviour and Community Safety Officer Apprenticeship qualification.
You'll help respond to reports of anti-social behaviour, support community safety projects and campaigns.
You'll work with partners, including Police and housing organisations and help residents access support and services whilst gaining practical experience in local government.
Where you'll work
Castle House
Barracks Road
Newcastle
ST5 1BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOCIAL LANDLORDS CRIME AND NUISANCE GROUP
Training course
Anti-social behaviour and community safety officer (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
- Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
- Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
- Make justifiable and appropriate decisions on the information available.
- Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
- Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
- Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
- Plan investigations into cases thoroughly and methodically.
- Interview all parties involved in a case using effective investigative and interview techniques.
- Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
- Maintain accurate and appropriately-detailed records and information.
- Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
- Prepare a case file for referral to solicitors or for legal proceedings.
- Effectively present a case and evidence for a review panel or in legal proceedings.
- Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
- Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
- Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
- Make justifiable and appropriate decisions on the information available.
- Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
- Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
- Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
- Plan investigations into cases thoroughly and methodically.
- Interview all parties involved in a case using effective investigative and interview techniques.
- Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
- Maintain accurate and appropriately-detailed records and information.
- Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
- Prepare a case file for referral to solicitors or for legal proceedings.
- Effectively present a case and evidence for a review panel or in legal proceedings.
Training schedule
Online learning every week.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Non judgemental
- Patience
- Physical fitness
Other requirements
Standard DBS required.
About this employer
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities. If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Company benefits
Please refer to Newcastle-under-Lyme Borough Council vacancy page.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Support Mobile Multifunctional roles.
Ask a question
The contact for this apprenticeship is:
Newcastle-Under-Lyme Borough Council
Michelle Hopper
michelle.hopper@newcastle-staffs.gov.uk
01782 717717
The reference code for this apprenticeship is VAC2000024431.
Apply now
Closes in 31 days (Friday 1 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.