Business Administrator Apprentice
HPS Services FM Ltd - Birmingham
HPS Services FM Ltd (B44 9EH)
Closes on Tuesday 5 May 2026
Posted on 31 March 2026
Contents
Summary
By joining us, you'll become part of a dynamic and collaborative team with youthful energy and seasoned expertise. Our culture thrives on fresh ideas, forward-thinking solutions, and the guidance of experienced leaders who are committed to helping you grow. Together, we work towards building better spaces and better experiences for everyone.
- Wage
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£15,600 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday 9:00am- 5:00pm with a 30 minute unpaid break.
37 hours 30 minutes a week
- Start date
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Tuesday 12 May 2026
- Duration
-
1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your primary work location will be the HPS Birmingham office, located in Sutton Coldfield.
You will have a keen eye for detail and can work to deadlines. You will be able to work flexibly, and you will have excellent organisational and communication skills allowing you to operate as part of a team.
You will be comfortable balancing a variety of tasks, which will include answering enquiries from clients and colleagues; maintaining records, databases and systems.
GENERAL RESPONSIBILITIES:
SUMMER/STS SEASON (May-Nov)
· Office Support - Answering telephone calls and dealing with customer enquiries via email.
· Data Management - Maintaining department records, data filing and ensuring effective reporting.
· Finance Administration - Processing job sheets and invoicing. Processing timesheets and payroll assistance.
YEAR-ROUND
· Basic fleet administration including tracking of infringements, services and repairs.
· External Support - Drafting and mailing customer correspondence, preparing documents & maintaining client rapport.
· Internal Support - Supporting senior leadership and completing ad-hoc tasks.
· In off-season periods, you may undertake temporary work in other departments to support operational needs.
Please note that HPS Services - Birmingham are due to move offices shortly. If successful your work address will be - Mitre Court, 38 Lichfield Road, Sutton Coldfield, B74 2LZ. When applying please ensure you are able to commute effectively to this address.
Where you'll work
HPS Services FM Ltd
B44 9EH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Apprenticeship Level 3 including Functional Skills in maths and English
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
Other requirements
The key dates provided should be used as a guide only, if the position is filled, the advert will be removed.
About this employer
HPS, a national specialist Facilities Management provider operating across the UK. Our mission is to deliver services that feel different from the norm, through a clear focus on the people for whom the buildings are built.
After this apprenticeship
- Following the apprenticeship, there is the possibility for a permanent role with HPS, alongside ongoing training and development
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC2000024414.
Apply now
Closes on Tuesday 5 May 2026
After signing in, you’ll apply for this apprenticeship on the company's website.