Business Administrator Apprentice
Parkside Medical Practice
Bulwell (NG6 8QJ)
Closes in 14 days (Friday 17 April 2026 at 11:59pm)
Posted on 31 March 2026
Contents
Summary
Our administration team are the first point of contact for patients, relatives and professionals, and make sure that patients receive appropriately and timely care from both the surgery and partner organisations. By having a positive attitude our administration team are able to set the tone for the rest of the patient experience with the practice.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, daily hours to be agreed between 08:00 and 18:30.
37 hours 30 minutes a week
- Start date
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Tuesday 5 May 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The main duties of the role include responding to the full range of patient enquiries and requests:
- Supporting patients to receive appropriate and timely care through booking appointments and signposting to more appropriate alternative care pathways
- Receiving and managing requests for repeat medications, reports and fit notes
- Receiving requests and enquiries from other health care organisations proactively inviting patients for routine tests, investigations and long term condition care
- Supporting the general administrative work that is essential to the functioning of the wider practice team
- Supporting the safeguarding team within the practice with scheduling and general admin In order to succeed in these main duties, the successful applicant will need to be able to communicate effectively and compassionately in person, by telephone and via electronic means
Where you'll work
Parkside Medical Centre
Bulwell Riverside
Main Street
Bulwell
NG6 8QJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
- The apprentice will spend 20% of their working hours in off the job activities and training
- On the job and off the job training will be delivered in the workplace
Requirements
Essential qualifications
GCSE in:
- English (grade 4 - 9 )
- Maths (grade 4 - 9 )
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Non judgemental
- Patience
- Team working
Other requirements
- Interviews to be face to face within the practice
About this employer
Parkside Medical Practice is a busy GP surgery located in the centre of Bulwell on the outskirts of Nottingham. We have a strong track record of supporting and developing modern apprentices within our admin and reception team.
https://parksidemedicalpractice.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- All of our previous apprentices have remained with the practice and are now in substantive roles
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC2000024368.
Apply now
Closes in 14 days (Friday 17 April 2026 at 11:59pm)