Business Administration Apprentice
Mercer & Hole
London (EC3V 9AA)
Closes in 22 days (Thursday 30 April 2026)
Posted on 8 April 2026
Contents
Summary
We are recruiting a Business Administrator offering an Apprenticeship pathway. We seek a motivated and organised individual, ideally with a minimum of three years’ work experience. This role will provide the opportunity to experience varied tasks across the firm and multiple development pathway options post qualification.
- Wage
-
£27,000 a year
Check minimum wage rates (opens in new tab)
- Annual salary reviews
- Paid study leave
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - Working pattern to be discussed at interview.
37 hours 30 minutes a week
- Start date
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Wednesday 1 July 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main function of job
Reception Support:
- Answer calls and greet visitors professionally
- Handle incoming/outgoing mail (opening, scanning, franking)
- Manage client records, archives, and document security
- Maintain meeting rooms
- Provide refreshments for meetings
- Perform general reception tasks (couriers, orders, etc.)
- Assist with general admin across the office
Administrative Support:
- Manage diaries, meetings, and catering arrangements
- Draft correspondence from templates
- Complete client onboarding and compliance tasks
- File accounts and confirmation statements using software
- Prepare Excel workbooks and maintain technical resources
- Order stationery and support with the creation of partner reports
- Monitor emails and assist with communications
- Troubleshoot office equipment issues
- Coordinate training, events, and marketing/charity activities
- Liaise with Facilities on safety roles (Fire Officers/First Aiders)
- Ad hoc tasks as required
Where you'll work
3 Lombard Street
London
EC3V 9AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
Other requirements
- Minimum 3 years professional work experience
- Excellent written, oral communication and interpersonal skills
- Able to deal confidently and effectively with internal and external clients
- Strong knowledge of MS suite software (Word, Outlook and PowerPoint)
- High level of attention to detail and organisation standards
- Demonstrated ability to be self-reliant, proactive and use your own initiative
- Proven ability to work effectively within a team
About this employer
We are a top 50 accountancy firm with offices in St Albans London, Rickmansworth and Milton Keynes. We provide our clients with accountancy and tax advice to help their businesses grow, support individuals and families, and help charities and trustees to manage their finances and comply with their obligations. Mercer & Hole recognises that people are its key assets, which makes achieving the right balance between work and home part of our culture.
https://www.mercerhole.co.uk/ (opens in new tab)
Company benefits
- Firm pension scheme
- Group income protection scheme
- Group life assurance
- Employee Assistance Programme
After this apprenticeship
This role will provide the opportunity to experience varied tasks across the firm and multiple development pathway options post qualification.
Ask a question
The contact for this apprenticeship is:
Mercer & Hole
HR Team
recruitment@mercerhole.co.uk
The reference code for this apprenticeship is VAC2000024361.
Apply now
Closes in 22 days (Thursday 30 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.