Business Administration Apprentice

ELLIOT LEIGH PROPERTY MANAGEMENT LTD

GREATER LONDON (IG2 6PE)

Closes in 21 days (Tuesday 21 April 2026 at 11:59pm)

Posted on 31 March 2026

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Summary

To provide structured business administrative and operational support across all ELPM departments while developing a comprehensive understanding of operations, compliance, maintenance, placements and corporate processes.

Wage

£14,976 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

It can be increased in the second year.

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm, shifts, may work evenings and weekends.

36 hours a week

Start date

Friday 15 May 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Placements / Bookings

  • Assist with property availability tracking
  • Support local authority communication
  • Prepare booking confirmations
  • Maintain placement records
  • Observe pricing and occupancy processes

Property Services & Maintenance

  • Log maintenance issues
  • Support job allocation and prioritisation
  • Update systems
  • Liaise with contractors
  • Assist with troubleshooting

Housing Management

  • Schedule inspections
  • Support tenant communication
  • Maintain inspection records
  • Observe tenancy processes
  • Assist with complaints tracking

Compliance & Licensing

  • Track compliance certificates
  • Support document audits
  • Assist licensing applications
  • Update registers
  • Support council submissions

Legal & Corporate Services

  • Document preparation
  • File organisation
  • Observe legal workflows
  • Support governance reporting

Key Responsibilities

  • Maintain accurate records
  • Provide admin support
  • Communicate professionally
  • Follow procedures
  • Attend training
  • Support coordination
  • Escalate issues
  • Meet deadlines

Systems Exposure

  • Property management systems (ActiveH / MIS)
  • Compliance tracking systems
  • CRM and bookings systems
  • Maintenance workflows
  • Document management

Learning Outcomes

  • Understand TA lifecycle
  • Knowledge of compliance (Big 6)
  • Understand void management
  • Operate systems confidently
  • Develop admin skills
  • Understand LA frameworks

Where you'll work

728-730
EASTERN AVENUE
ILFORD
GREATER LONDON
IG2 6PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALTHAM FOREST COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB
  • 1 day per week
  • On-site in college 

More training information

Waltham Forest College is an aspirational place to learn with highly skilled, supportive staff, industry standard specialist facilities and works in partnership with employers. We are proud to be an inclusive college, supporting and encouraging our students to ‘Think BIG’ in achieving their career goals. You will be joining one of the top performing Further Education Colleges in the country (top 5%). Rated as Outstanding by Ofsted, Waltham Forest College also has specialist Mayor of London’s Quality Academy status for HealthCare, Construction, Green Technologies and Hospitality, Creative and Digital and is a WorldSkills UK’s Training Centre of Excellence. This provides an exciting opportunity for our students to further develop world-class skills, embedding excellence and developing the higher-level technical skills that employers need.

Our extensive enrichment programme provides an opportunity for you to make new friends, try new skills and activities and, volunteer and have fun, all in a safe and supporting environment. Whether you are looking to develop new skills and confidence, progress to university, retrain or to study to progress to highly skilled, higher paid employment, we can help springboard your career.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working

About this employer

Welcome to Elliot Leigh Group — your trusted partner in property management and Guaranteed Rent schemes since 2003. With over 20 years of expertise in residential property management and private sector leasing, we have a solid reputation for delivering exceptional service. We proudly support landlords, tenants, and local authorities by offering comprehensive solutions for all their property needs.

https://www.elliotleigh.com/ (opens in new tab)

After this apprenticeship

Senior/ Admin support.

Ask a question

The contact for this apprenticeship is:

WALTHAM FOREST COLLEGE

Ayesha Biamba

ayesha.biamba@waltham.ac.uk

02085018389

The reference code for this apprenticeship is VAC2000024287.

Apply now

Closes in 21 days (Tuesday 21 April 2026 at 11:59pm)