Customer Service Apprentice

PREMIERE GROUP HOLDINGS UK LIMITED

Birmingham (B94 5JZ)

Closes in 30 days (Friday 1 May 2026)

Posted on 31 March 2026

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Contents

Summary

We are seeking an F&B Customer Service Assistant to join our expanding independent hotel and help us maintain our reputation for excellent service.

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday - Sunday.

37 hours 30 minutes a week

Start date

Monday 4 May 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be responsible for: 

  • Assisting with weddings and functions, including shutdown 
  • Able to manage a small team
  • Checking guests upon arrival 
  • Supervising in the restaurant 
  • Greeting guests, checking guests into their rooms and checking them out
  • Upselling to guests and working to maximize profitability. 
  • All aspects of bar work 
  • Ensuring all documentation is up to date and being hands-on in all aspects of the role

To excel in this role, you should be a career-minded team player with a desire for a long-term position and be able to work independently and make your own decisions. 

Where you'll work

Forshaw Heath Road
Birmingham
B94 5JZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

METAGEDU APPRENTICESHIPS LTD

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Customer Service Level 3. 

Requirements

Essential qualifications

NVQ or SVQ Level 2 or equivalent in:

  • Maths (grade 4-9)
  • English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • IT skills

Other requirements

£10 -11 per hour.

About this employer

mgreen@globalbanking.ac.uk

After this apprenticeship

Customer Service - Level 3.

Ask a question

The contact for this apprenticeship is:

METAGEDU APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC2000024286.

Apply now

Closes in 30 days (Friday 1 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.