Business Administration Apprentice
Elliot Leigh Transforming Leaving Care (ELTLC)
GREATER LONDON (IG2 6PE)
Closes in 21 days (Tuesday 21 April 2026 at 11:59pm)
Posted on 31 March 2026
Contents
Summary
To provide structured administrative support to the Transforming Leaving Care service, ensuring efficient day-to-day operations across the service.
- Wage
-
£14,976 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
It can be increased in the second year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm, shifts, may work evenings and weekends.
36 hours a week
- Start date
-
Tuesday 12 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role is strictly non-operational in terms of care delivery and is designed to:
- Support workers and management with general administrative functions
- Maintain organised, audit-ready records
- Assist in service coordination and internal communication
- Uphold strict confidentiality boundaries in line with safeguarding and data protection requirements
7. Key Responsibilities
7.1 General Administration
- Provide day-to-day admin support to the service
- Manage shared inboxes and route queries appropriately
- Maintain accurate filing systems (digital and physical where applicable)
- Prepare standard documentation, letters, and templates
7.2 Operational Support (Non-Care)
Assist with scheduling:
- Staff meetings
- Training sessions
- Property visits (non-support related)
- Update internal trackers (e.g. occupancy logs, maintenance logs, contact records)
- Support onboarding documentation for new staff (non-confidential elements)
7.3 Compliance & Record Keeping (Non-Sensitive)
Maintain administrative records required for:
- Audits
- Inspections
- Internal reporting
- Ensure documents are:
- Correctly named
- Version controlled
- Stored in the correct locations
- Flag missing or incomplete documentation to management
7.4 Property & Facilities Coordination
- Assist with Logging and tracking maintenance issues raised by staff
- Liaise with property / maintenance teams for updates
Maintain records of:
- Repairs logged
- Contractor attendance
- Completion status
7.5 Communication Support
Act as a central admin point between:
- Support staff
- Management
- Office functions
- Draft internal communications (as directed)
- Ensure timely distribution of non-sensitive information
7.6 Learning & Development
Complete Business Administration apprenticeship qualification
Actively engage in:
- Training sessions
- Internal learning opportunities
- Performance reviews
8. Key Deliverables / Outputs
- Accurate and up-to-date administrative records
- Well-maintained trackers and logs
- Timely coordination of meetings and communications
- ·Audit-ready documentation (non-confidential)
- Efficient handling of internal admin requests
9. Person Specification
Essential
- Strong organisational skills and attention to detail
- Good written and verbal communication
- Basic IT skills (Word, Excel, Outlook)
- Ability to follow processes and instructions
- Professional and confidential approach to work
Desirable
- Interest in housing, social care, or public sector services
- Previous admin or office-based experience (not essential)
- Understanding of safeguarding principles (basic awareness only)
10. Behavioural Expectations
Professional and reliable
- Respectful of confidentiality and boundaries
- Willingness to learn and take direction
- Proactive but within defined role limits
- Strong work ethic and accountability
Where you'll work
728-730
EASTERN AVENUE
ILFORD
GREATER LONDON
IG2 6PE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALTHAM FOREST COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB
- 1 day per week
- On-site in college
More training information
Waltham Forest College is an aspirational place to learn with highly skilled, supportive staff, industry standard specialist facilities and works in partnership with employers.
We are proud to be an inclusive college, supporting and encouraging our students to ‘Think BIG’ in achieving their career goals. You will be joining one of the top-performing Further Education Colleges in the country (top 5%).
Rated as Outstanding by Ofsted, Waltham Forest College also has specialist Mayor of London’s Quality Academy status for HealthCare, Construction, Green Technologies and Hospitality, Creative and Digital and is a WorldSkills UK’s Training Centre of Excellence.
This provides an exciting opportunity for our students to further develop world-class skills, embedding excellence and developing the higher-level technical skills that employers need.
Our extensive enrichment programme provides an opportunity for you to make new friends, try new skills and activities and volunteer and have fun, all in a safe and supportive environment.
Whether you are looking to develop new skills and confidence, progress to university, retrain or to study to progress to highly skilled, higher-paid employment, we can help springboard your career.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
Passing a Standard (DBS) check.
About this employer
Elliot Leigh TLC was founded in June 2016, following the success of Elliot Leigh Guaranteed Rents, which has been helping landlords, tenants and local authorities for 20 years.
Now working with more than 50 local authorities throughout London and Southeast, the TLC division was founded to provide semi-independent housing and support for children and young people aged 16 to 25
Our team have extensive knowledge and experience of supporting young people in any aspect of life. We are proud to be able to support each individual to overcome challenges they may be facing, outside of just needing somewhere to stay.
After this apprenticeship
Administrator/ Service Admin support.
Ask a question
The contact for this apprenticeship is:
WALTHAM FOREST COLLEGE
Ayesha Biamba
ayesha.biamba@waltham.ac.uk
02085018389
The reference code for this apprenticeship is VAC2000024249.
Apply now
Closes in 21 days (Tuesday 21 April 2026 at 11:59pm)