Business and Digital Support Apprentice
AURA INFECTION CONTROL LIMITED
Darlington (DL3 0FX)
Closes in 20 days (Tuesday 21 April 2026 at 11:59pm)
Posted on 31 March 2026
Contents
Summary
Aura Infection Control is looking for a motivated and enthusiastic Business & Digital Support Apprentice to join our growing team. This is an exciting opportunity to gain hands-on experience across both business administration and digital development.
- Wage
-
£15,600 a year
- Training course
- Digital support technician (level 3)
- Hours
-
Monday - Thursday, 08:30 - 16:30 and Friday, 08:30 - 14:00
35 hours a week
- Start date
-
Monday 27 April 2026
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Responding to customer queries regarding their subscription, data or certification status
- Answering the phone and supporting customers, directing the call to the correct department
- Processing customer payments promptly and abiding by data protection rules
- Communicating with other departments to ensure smooth processing
- Meeting quality, delivery, budget and environmental objectives
- Performing accurate processing of data onto various systems
- Filing paper and email data records in line with data protection laws
- Responding to and dealing with customer complaints
- Dealing with incoming and outgoing post
- Answering telephone, email and social media enquiries
- Typing up documents (e.g., letters, reports and minutes)
- Stock taking and reordering supplies
- Making travel arrangements for staff
- Supporting the development and maintenance of internal software systems
- Helping identify opportunities to incorporate AI tools and improve processes
- Troubleshooting basic technical issues and providing user support where needed
Where you'll work
Unit 7
38 Ward Court
Faverdale
Darlington
DL3 0FX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ZENITH TRAINING LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
- Your apprenticeship training will be a fully work-based learning programme across 14-months
- Upon completion of your apprenticeship, you will achieve a level 3 qualification
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
About this employer
Aura Infection Control is the market leader in dental infection control products and solutions, as well as a leading UK infection control supplier. Combining innovative, effective and world class products with our first class in house knowledge, we are here to help all dental practices and businesses operate a safer and cleaner service.
After this apprenticeship
- A further career within Aura Infection Control available for the right candidate
Ask a question
The contact for this apprenticeship is:
ZENITH TRAINING LIMITED
Ian Wilkinson
Ianwilkinson@zenithtraining.org.uk
01919171097
The reference code for this apprenticeship is VAC2000024241.
Apply now
Closes in 20 days (Tuesday 21 April 2026 at 11:59pm)