Business Admin Apprentice
NEW LEAF RECOVERY SERVICES LTD
BIRMINGHAM (B27 6QA)
Closes in 13 days (Tuesday 26 May 2026 at 11:59pm)
Posted on 12 May 2026
Contents
Summary
The successful candidate will have the chance to enhance their education while benefiting from structured, on-the-job training and real-world experience. As part of a dedicated detox and rehabilitation unit, this placement also provides valuable insight into the care sector.
- Wage
-
£17,550 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
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Monday 1 June 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To assist with all administration, filing systems and office processes
- To provide full administration support to Office Manager
- To manage all client admissions into the service
- To assist with managing the medication process.
- Liase with New Leaf clients for any general enquiries and to assist with any appointments they may need/have
- To log, maintain and manage client referral information
- To maintain stock levels of office supplies and equipment
- To assist with any other reasonable requests made by support staff, Office Manager and Registered Manager
Where you'll work
16 FLINT GREEN ROAD
BIRMINGHAM
B27 6QA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH & CITY COLLEGE BIRMINGHAM
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
South and City College - Digbeth Campus 1 day per week
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Administrative skills
- Team working
- Initiative
About this employer
New Leaf is a dedicated, private detox and rehabilitation unit committed to delivering high-quality care in a supportive and professional environment. We provide both comprehensive care services and medically supported detox programmes for individuals experiencing substance misuse across a wide range of dependencies. Our approach is centred on compassion, dignity, and personalised support, ensuring that each individual receives the care and guidance they need on their journey to recovery
http://www.newleafrecovery.co.uk (opens in new tab)
Company benefits
- Staff meals on shift
After this apprenticeship
- Potential for a full time position following successful completion of the apprenticeship programme
- The successful candidate will have the chance to enhance their education while benefiting from structured, on-the-job training and real-world experience
- As part of a dedicated detox and rehabilitation unit, this placement also provides valuable insight into the care sector
Ask a question
The contact for this apprenticeship is:
SOUTH & CITY COLLEGE BIRMINGHAM
sharon kaur johal
sharon.johal@sccb.ac.uk
07583232925
The reference code for this apprenticeship is VAC2000024117.
Apply now
Closes in 13 days (Tuesday 26 May 2026 at 11:59pm)