Administrative Assistant Apprentice
IVY GROVE SURGERY
DERBYSHIRE (DE5 3TH)
Closes in 13 days (Thursday 30 April 2026 at 11:59pm)
Posted on 15 April 2026
Contents
Summary
Join Ivy Grove Surgery as an Admin Assistant Apprentice and play a key role in supporting patient care. Use the Egton Medical Information System to help create accurate records that keep the surgery running smoothly. Start your career in a friendly, fast-paced healthcare environment!
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday between 8.00am - 6.30pm - actual working time will be discussed in advance via staff rota where applicable
37 hours 30 minutes a week
- Start date
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Friday 1 May 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To input incoming clinical letters, discharge summaries, results etc, into the medical system
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
- To access Lab Links and download details of investigations carried out into the patients’ medical records
- To produce and maintain returns to the PPA
- To retrieve medical records and assist the completion of medical/insurance records
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To process the recall requests for specialist clinics, vaccination campaigns, flu campaigns, etc
- To input the OOH visits, A&E attendances, and message slips into the patient’s medical records
- To produce searches as required for clinical and audit purposes
- To maintain the computer clinical system in an accurate and secure manner
- To provide cover for members of the secretarial/reception team during periods of sickness and annual leave
- Any other duties which may reasonably be regarded as within the nature of the duties and responsibilities
Where you'll work
CHURCH FARM PRIMARY CARE CENTRE
STEEPLE DRIVE
RIPLEY
DERBYSHIRE
DE5 3TH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will not be required to attend college ordinarily as this programme is delivered within your workplace, by regular sessions with a college work-based tutor.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Confidentiality
Other requirements
- Passing a Disclosure and Barring Service (DBS) check
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
About this employer
About Ivy Grove Surgery – What You Can Expect
Ivy Grove Surgery is a busy, friendly GP practice dedicated to providing high‑quality care to the community. As an Admin Assistant Apprentice, you’ll become an important part of the team, helping patients feel supported from the moment they get in touch. You can expect a welcoming environment where no two days are the same, with opportunities to learn how a modern medical practice works behind the scenes. You’ll gain hands‑on experience with patient queries, records, and digital systems, all while working alongside caring professionals who will support your growth throughout the apprenticeship.
After this apprenticeship
There is the potential for a full-time, permanent role at Ivy Grove Surgery upon successful completion of the apprenticeship, depending on performance and business needs. This is a great opportunity to begin a long-term career within a supportive healthcare team.
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
01246500681
The reference code for this apprenticeship is VAC2000023923.
Apply now
Closes in 13 days (Thursday 30 April 2026 at 11:59pm)