Business Administrator Apprentice L3
Bushloe Surgery
Wigston (LE18 2EW)
Closes in 9 days (Friday 10 April 2026 at 11:59pm)
Posted on 27 March 2026
Contents
Summary
An amazing opportunity to be part of a team who are committed to providing high-quality services to their patients. This position is primarily focused on administration and reception duties within our busy medical practice. You'll be working alongside an experienced team to gain all the skills required to support the efficient running of the practice.
- Wage
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£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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8 am start. An hour for lunch. Finish time will vary, but will be no later than 6.30 pm.
37 hours a week
- Start date
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Tuesday 5 May 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties to include:
- Welcoming patients and visitors, in person, in a friendly and helpful manner
- Provide administrative support to clinical team members
- Entering information into patients' records by computer
- Ensuring correspondence, reports and results are filed promptly
- Undertaking a range of administrative duties including processing mail, word processing, photocopying, scanning and uploading documents
- To maintain a thorough knowledge of all practice procedures
- Participate fully as a team member, sharing knowledge and information
- Taking responsibility for maintaining one's own personal development
- Maintaining confidentiality relating to patients, staff, visitors and practice business
- Confident using technology
- The ability to troubleshoot problems with printers, keyboards, phones and screens
- Builds and maintains positive relationships within the team
- Dealing with patients face-to-face on the front reception desk and over the telephone
Where you'll work
10 Abington Cl
Wigston
LE18 2EW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentices will be allocated a Trainer Assessor, and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. The apprentice will spend 20% of their working hours in off-the-job activities and training. On-the-job and off-the-job training will be delivered in the workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 - 9 )
- Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Patience
- Team working
Other requirements
Face-to-face interview at the surgery. Dress code is smart. Admin and reception team staff are required to wear all black.
About this employer
Bushloe Surgery is a GP general practice and NHS primary care centre located at Two Steeples Medical Centre, Abington Close, Wigston, Leicestershire. It provides a wide range of healthcare services to the local community, offering general medical support and routine care for registered patients. We are a busy practice with approximately 13500 patients, 44 employees and 5 Partners. As a teaching practice, we support medical and nursing students as well as Doctors completing their General Practice training. Our purpose built building is large and welcoming with a dedicated admin staff area. The successful applicant will be fully supported by an experienced team in all aspects of the Administration and Receptionist role.
After this apprenticeship
Excellent career progression at the end of the apprenticeship such as working as a Reception Team member, prescriptions clerk, Administrator, Clinical Coder.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC2000023823.
Apply now
Closes in 9 days (Friday 10 April 2026 at 11:59pm)