Customer Service and Administration Apprentice

PARKING GROUP LTD

DURHAM (DH1 1TW)

Closes in 12 days (Friday 10 April 2026 at 11:59pm)

Posted on 27 March 2026

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Summary

Are you looking to kick-start your career in a fast-paced, professional environment? Do you enjoy problem-solving, organisation, and helping people? Parking Group Ltd is offering an exciting opportunity for a Customer Service & Administration Apprentice to join our growing team and gain valuable, real-world business experience. 

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

£8 per hour 

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:00

30 hours a week

Start date

Friday 24 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Daily duties will include:

  • Managing emails, post, and general correspondence
  • Filing, scanning, and maintaining accurate records
  • Providing general administrative support across the business
  • Reviewing and processing customer appeals
  • Handling customer queries and complaints professionally
  • Liaising with internal teams and external contacts
  • Ensuring compliance with company policies and deadlines

Where you'll work

PORTLAND HOUSE
BELMONT BUSINESS PARK
DURHAM
DH1 1TW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner apprenticeship programme is delivered fully within the workplace with designated support from Derwentside College industry recognised training consultant

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Math (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Good time management skills

Other requirements

  • Candidate will be working from the Spennymoor office

About this employer

Parking Group Ltd specialises in parking enforcement, pay & display management, CCTV surveillance, and customer appeals handling. We work with a range of clients to deliver efficient, compliant, and customer-focused parking solutions. 

https://www.parkinggroupltd.co.uk/ (opens in new tab)

After this apprenticeship

  • Parking Group Ltd is a fast-growing organisation, this apprenticeship opportunity is a chance for someone to come into the organisation with new ideas and contribute to a well-established team
  • For the right candidate a permanent position will be available and opportunity to develop into other roles of the organisation

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC2000023743.

Apply now

Closes in 12 days (Friday 10 April 2026 at 11:59pm)