Digital Support Technician IT Apprentice
IRON MOUNTAIN (UK) SERVICES LTD
Warrington (WA3 6GR)
Closes in 15 days (Sunday 12 April 2026 at 11:59pm)
Posted on 27 March 2026
Contents
Summary
An exciting opportunity for a proactive individual to join Iron Mountain’s contract with the Nuclear Decommissioning Authority has arisen, to support key IT activities within operational and project teams.
- Wage
-
£16,640 to £26,436.80, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
Pay is based on the National Minimum wage
- Training course
- Digital support technician (level 3)
- Hours
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Monday - Friday 07.30 - 15.30
40 hours a week
- Start date
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Friday 1 May 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will provide experience in the following areas:
- Use of IT systems such as Microsoft, Google and Power BI.
- Stakeholder management for IT requirements.
- Maintaining documentation in line with GDPR and ISO requirements.
- IT techniques such as report generation from Power Bi and excel/google sheets management.
- Peer to peer shadowing of IT activities undertaken in the contract.
- Undertaking key learning modules as provided by Iron Mountain such as code of ethics.
Working alongside the Technical Business analyst and supporting the role in the following areas:
- Providing technical support to operations, PMO and contract teams.
- Support the production of process maps to aid IT guidance documentation on software used in the contract.
- Work closely with client IT teams and raise IT service desk tickets to support requests on ongoing work.
- Provide administration support on any IT testing that the Technical Analyst may be undertaking.
- Learn how to run Power BI reports and share with stakeholders.
Where you'll work
Hinton House
Birchwood Park Avenue, Birchwood
Warrington
WA3 6GR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RIVERSIDE COLLEGE
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
Level 3, Digital Support Technician
Fortnightly attendance at Riverside College, Widnes
More training information
Mentorship Support - Technical Business Analyst.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Team working
- Experience of using Excel
- Health and safety
- Able to follow site procedures
- Basic financial acumen
- Good English language skills
- Follow verbal instructions
- Follow written instructions
- Willing to learn and grow
- Able to work independently
- Adheres to confidentiality
- Professional conduct
Other requirements
Occasional travel to other sites in Cumbria and Scotland.
Security clearance vetting will be required (BPSS).
Experience of using Power Bi and Visio would be welcomed.
We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date as we cannot guarantee the vacancy will remain open for the whole time planned.
If you are applying with qualifications other than those listed in the entry requirements (GCSE's), please make sure you have obtained official evidence of equivalency from UK ENIC before the application closing date. Please note, if you are shortlisted for the post we cannot progress your application any further without you providing evidence of this.
About this employer
With over 240,000 customers in 61 countries, Iron Mountain is trusted by the world's leading organisations.
This role will focus on Iron Mountain’s contract with the Nuclear Decommissioning Authority.
After this apprenticeship
There may be the opportunity to apply for employment with this company at the end of the Apprenticeship, if suitable vacancies arise.
Ask a question
The contact for this apprenticeship is:
RIVERSIDE COLLEGE
Joanna Smith
joanna.smith@riversidecollege.ac.uk
01512572800
The reference code for this apprenticeship is VAC2000023719.
Apply now
Closes in 15 days (Sunday 12 April 2026 at 11:59pm)