Information Communication Technician (ICT) apprenticeship

TEKEUROPE UK LIMITED

Devon (TQ12 4SG)

Closes in 13 days (Friday 10 April 2026 at 11:59pm)

Posted on 26 March 2026

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Summary

This role offers an excellent opportunity to develop practical IT support and hardware maintenance skills within a real working environment. The apprentice will support the testing and diagnosis of a range of hardware issues, gradually progressing to carrying out repairs as their skills, confidence and experience grow.

Wage

£16,700 a year

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Holiday allowance starts at 20 days plus bank holidays, but wll increase after the first year, by 1 day per year to a maximum of 25 days after 5 years.

Training course
Information communications technician (level 3)
Hours
9.00am to 6.00pm, with an hour break, Monday to Friday.

40 hours a week

Start date

Monday 20 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Work as part of a team of 7 within the IT Engineering department
  • Test laptop, desktop, and server components, as well as complete computer systems and peripheral equipment
  • Learn how to safely dismantle and rebuild IT hardware
  • Carry out testing and diagnostic checks on switches and routers
  • Diagnose hardware faults and carry out repairs where appropriate, including some soldering
  • Provide technical support to customers
  • Identify, investigate, and diagnose IT problems and faults
  • Use relevant tools, technologies, and processes to resolve IT issues
  • Communicate with users at all levels, explaining steps to resolve issues or set up systems
  • Apply appropriate testing methodologies to hardware and software
  • Record work completed accurately and escalate issues when required

Where you'll work

Unit 21 Milber Trading Estate
Newton Abbott
Devon
TQ12 4SG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH DEVON COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Training will be delivered by South Devon College on a day-release basis, with the apprentice attending college one day per week.

During the apprenticeship, the apprentice will complete the required knowledge modules that form part of the level 3 apprenticeship standard. These modules will cover core IT and technical principles, helping to build a strong foundation in ICT alongside practical workplace experience.

The apprentice will also be supported to develop a portfolio of evidence and prepare for end-point assessment, with guidance from both the college and the employer throughout the programme.

On successful completion of the apprenticeship, the apprentice will achieve a Level 3 ICT Diploma, providing a recognised qualification and a strong pathway into a long-term career in IT.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

Tekeurope is a hardware-focused company supplying computer spare parts and repair services to organisations within the maintenance and insurance sectors. We work with a wide range of equipment, including desktops, laptops, servers and other IT hardware, offering both new and refurbished components.

The business specialises in component-level repairs rather than helpdesk or software support services. However, we are able to provide a structured environment for an apprentice to learn, practise and develop practical IT and hardware repair skills.

The IT workshop is one of four key departments within the company, alongside sales, finance and warehouse operations, allowing apprentices to gain an understanding of how technical teams work closely with other business areas.

https://tekeurope.co.uk/ (opens in new tab)

Company benefits

Safety boots and tops with the company logo will be provided.

After this apprenticeship

Our apprenticeships are offered with the intention of long-term employment, giving successful candidates the opportunity to build a lasting career with us. We are committed to supporting further training and progression as individuals develop their skills and experience.

The majority of our workforce has remained with the business long term, reflecting our positive working environment and strong team culture. We actively encourage team building through regular social events and believe in recognising and rewarding employees who go above and beyond in their roles.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Mike Laukkanen

mikelaukkanen@southdevon.ac.uk

The reference code for this apprenticeship is VAC2000023421.

Apply now

Closes in 13 days (Friday 10 April 2026 at 11:59pm)