Business Administration Apprentice

HAMPSHIRE LIFT SERVICES SOUTHERN LTD

HAVENT (PO9 1HS)

Closes on Friday 1 May 2026

Posted on 26 March 2026

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Summary

The Apprentice will support the day-to-day administrative operations of Hampshire Lift Services while working towards a recognised Business Administration apprenticeship. This is an excellent opportunity for someone starting their career to gain hands-on experience in office administration within a fast-paced engineering environment. 

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 09:00 to 17:00.

40 hours a week

Start date

Monday 18 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

General Administration

  • Provide administrative support to the office team
  • Answer incoming telephone calls and direct enquiries appropriately
  • Respond to basic email enquiries or forward them to the relevant team member
  • Maintain organised digital and physical filing systems
  • Assist with scanning, copying, and preparing documents

Service & Operations Support

  • Assist with updating service records and job information within company systems
  • Support the coordination of engineers’ schedules when required
  • Help prepare documentation for service visits and repair works
  • Maintain accurate customer and asset records

Customer Service

  • Communicate professionally and courteously with customers
  • Assist with logging service requests and general enquiries
  • Support the team with follow-ups and customer administration

Finance Administration Support

  • Assist with preparing documentation relating to customer invoices
  • Support the team in monitoring overdue invoices
  • Contact customers politely to follow up on outstanding payments
  • Maintain accurate records of invoice follow-ups and communications

Compliance & Documentation

  •  Assist with maintaining service and compliance documentation
  •  Support the organisation and storage of company records
  •  Ensure documentation is filed accurately and easy to retrieve

Learning & Development

  • Complete coursework required as part of the Business Administration apprenticeship
  • Attend training sessions provided through the apprenticeship programme
  • Develop professional skills including communication, organisation, and business systems

Where you'll work

UNIT 4
BASEPOINT BUSINESS CENTRE
HARTS FARM WAY
HAVENT
PO9 1HS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HAVANT AND SOUTH DOWNS COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:

  • Apprenticeship in Business Administrator
  • English and Maths if required

More training information

This is a work based apprenticeship which does not require a college day release. Your learning will take place in the work place.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • Interest in business administration or office-based work
  • Previous work experience (part-time or work placement)

About this employer

Hampshire Lift Services is a growing independent lift engineering company, delivering high-quality maintenance and repair services across the South of England. We are known for our reliability, responsiveness, and commitment to developing our team, including investment in our own in-house training facility.

http://www.hampshireliftservices.co.uk (opens in new tab)

After this apprenticeship

Future Career Opportunities within the company include

  • Office Administrator
  • Service Coordinator
  • Operations Assistant
  • Business Support Administrator
  • Personal Assistant
  • Office Manager

Ask a question

The contact for this apprenticeship is:

HAVANT AND SOUTH DOWNS COLLEGE

Robert Read

robert.read@hsdc.ac.uk

The reference code for this apprenticeship is VAC2000023415.

Apply now

Closes on Friday 1 May 2026