Administration Apprentice (Service Support)
Hastings Borough Council
East Sussex (TN34 3UY)
Closes in 6 days (Thursday 9 April 2026)
Posted on 26 March 2026
Contents
Summary
We are looking for someone who is interested in the work of Environmental Health, Licensing and Housing Improvement & Compliance, who wants to embrace new technologies and who can use these to improve the administrative support to the services.
- Wage
-
£25,223 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 09:00 - 17:00
37 hours a week
- Start date
-
Friday 1 May 2026
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Input data into the Service Team database from online forms and email in line with the Service Team procedures
- To ensure that the data is relevant and accurate and checked thoroughly for errors and duplications
- To update existing records with new information as it is received
- Send out standard information in response to enquiries from the public via email or letter
- To assess and validate service requests and applications and request further information if incomplete
- Work with team members to improve online information and forms to reduce unnecessary customer contact
- Contribute to the continuous improvement of the service processes
- Research information, run reports and obtain information from the databases and registers as needed by the Service Team
Where you'll work
Muriel Matters House
Breeds Place
Hastings
East Sussex
TN34 3UY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST SUSSEX COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- East Sussex College will provide the apprenticeship framework which will include Knowledge, Skills, Behaviour, Diploma (if included), Functional Skills
- Weekly/block college attendance for Trade, Engineering and Hairdressing apprenticeships
- East Sussex College will ensure Health & Safety, and Equality & Diversity
More training information
- IDOX Management System (test system available to practice)
- Customer service and back-office training on core service responsibilities for Environmental Health, Licensing and Housing Improvement and Compliance
- Awareness of the HBC corporate mission and aims
- Additional training, such as DSE, cyber-awareness, customer services, MS Excel, Outlook, Teams can be provided on the eLearning platform
- Training will be provided f2f, Teams, and solo-training. Supported by IDOX user guide, contact details for key support staff, information on the HBC web page and attending team meetings and 1:2:1s, and eLearning platform
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Administrative skills
- Data Entry Experience
- Ability to learn new systems
Other requirements
- This role will involve long periods of computer work in a seated position
- There will also be site visits undertaken with Housing and Environmental Health Officers to observe these roles
About this employer
Hastings Borough Council serves as the local authority for the historic seaside town of Hastings in East Sussex. Operating from Muriel Matters House on the seafront, the council is responsible for key services including housing, planning, waste and recycling, licensing, and maintaining the town’s seafront and public spaces.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Potential permanent full-time employment on successful completion of the apprenticeship
- This is subject to availability/funding and could be in a different area of the Council
Ask a question
The contact for this apprenticeship is:
EAST SUSSEX COLLEGE GROUP
Kate Delany
Kate.Delany@escg.ac.uk
03030039821
The reference code for this apprenticeship is VAC2000023402.
Apply now
Closes in 6 days (Thursday 9 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.