Customer Service Apprentice
TRICEL (WESTON) LIMITED
North Somerset (BS24 9AN)
Closes in 15 days (Sunday 12 April 2026 at 11:59pm)
Posted on 26 March 2026
Contents
Summary
Join us for an exciting opportunity to launch your career while achieving a Customer Service Specialist qualification. As part of our growing team, you’ll experience every stage of the customer journey and gain valuable skills to build a strong future in customer service and sales.
- Wage
-
£24,751 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Thursday 8.30 am - 5.00 pm & Friday 8.30 am - 4.00 pm
37 hours 30 minutes a week
- Start date
-
Monday 4 May 2026
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will receive hands‑on training and support to gain experience across:
- Responding to customer enquiries
- Guiding customers through the sales process
- Preparing and processing orders
- Supporting dispatch and after‑sales communications
- Building strong product and systems knowledge
- Working collaboratively with the internal and external sales
Where you'll work
Tricel Weston
Winterstoke Road
Weston-Super-Mare
North Somerset
BS24 9AN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- Attendance of 1 workshop a month
- Assessor visits to the workplace once the workshops have finished to prepare you for your End Point Assessment
- If you have not already achieved a C/4 + in both maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both maths and English. This will include sitting an exam
- You will be given some of your working week dedicated to your apprentice study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor
- End point assessment to achieve your final apprenticeship grade
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
About this employer
Tricel is a global market leader in the manufacture and installation of large- and small-scale water storage tanks, fire sprinkler tanks and biofilters. With over 60 years’ experience, our manufacturing and distribution abilities allow us to provide our product solutions throughout the United Kingdom and worldwide. Part of the Tricel group who are a global provider of high-performance solutions for the Water, Environmental, Construction and Materials industries. Our company ethos “Generations of Innovation” is built around three interlinking themes: Innovation, Quality and Heritage.
At Tricel, the customer is at the heart of everything we do. As a Customer Sales Apprentice, you’ll be a valued member of a supportive, fast‑paced team where you can learn, grow, and thrive.
Company benefits
- 24 days annual leave + bank holidays
- Employee Assistance Programme & wellbeing support
- Annual bonus scheme
- Company pension
- Employee Recognition Scheme
- Christmas voucher
After this apprenticeship
Potential to progress into a department and secure an in-house role.
Ask a question
The contact for this apprenticeship is:
WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION
The reference code for this apprenticeship is VAC2000023372.
Apply now
Closes in 15 days (Sunday 12 April 2026 at 11:59pm)