Community Housing Assistant Apprentice
Muir Group Housing Association
Cheshire (CH2 3AL)
Closes in 17 days (Thursday 16 April 2026 at 11:59pm)
Posted on 30 March 2026
Contents
Summary
Are you looking to start your career in housing and want to make a difference to people and communities? Do you have the drive to make a difference every day to deliver an excellent customer experience to support our resident & communities? If you think you’ve got most of what we're looking for, but not everything, we’d still love to hear from you.
- Wage
-
£17,277.15 a year
- Training course
- Housing and property management assistant (level 2)
- Hours
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9.00am - 5.00pm, Monday to Friday.
35 hours a week
- Start date
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Thursday 30 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deliver a customer-focused service to all customers by taking ownership of queries, ensuring their experience is positive, and all queries are responded to in a timely manner.
- Identify support needs and assist in delivering person-centred actions, either directly or through partner agencies, along with information, advice and guidance.
- Assist in ensuring empty properties are re-let in the most efficient and effective way by adopting an innovative and dynamic approach to marketing and allocating.
- Support the delivery of a robust income management recovery service.
- Assist in the planning and delivery of effective resident engagement events and campaigns, taking time to listen and act on feedback.
- Record outcomes of engagement, working with the team to use the results to improve satisfaction levels and make meaningful improvements.
- Assist in responding to incidences of Anti-Social Behaviour by working with the team to monitor, support and keep customers up to date. Assist in the preparation of legal cases and providing support for all parties involved.
- Promote the principles of safeguarding whilst learning and understanding child protection and vulnerable adult issues.
- Assist in the delivering performance to various agreed KPIs for each service area covered, including voids, ASB, tenancy sustainment, income and social value.
- Assist in the effective contract management of communal service contractors and resolution of customer queries e.g. grounds maintenance, cleaning.
- Support with ensuring all health and safety regulations are complied with, including implementing the recommendations from Fire Risk Assessments.
- Work collaboratively to ensure aids and adaptations are dealt with effectively and promptly.
- Support the delivery of corporate objectives, helping transform the way services are designed and delivered to ensure they meet the demand and expectation of customers.
Where you'll work
80 Lightfoot Street
Hoole
Chester
Cheshire
CH2 3AL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE LEARNING FOUNDRY LIMITED
Training course
Housing and property management assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
- Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
- Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
- Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
- Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
- Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
- Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
- Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
- Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.
Training schedule
- You will work towards Housing & Property Management Assistant Apprenticeship standard.
- You will also gain CIH Level 2 Certificate in Housing Practice.
- You will work towards functional skills, maths and English (if needed).
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
We are looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to help us implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to assist colleagues in delivering an excellent customer-focused service that is accessible, visible and results in high levels of customer satisfaction.
Provide an efficient and effective administrative support to the neighbourhood team. Be a positive ambassador who Lives Our Values Everyday through effective partnership and working with our customers, colleagues and communities, to help us achieve our ambitions.
Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies.
You'll be working within our Community Housing Team as a Community Housing Assistant where you’ll learn about tenancies, rent and more. Our Values:
Caring: We care about people and achieving results.
Responsive: We put our customers first, giving great service and doing what matters most to them.
Passionate: We take pride in what we do and always strive to do better.
Inclusive: We work together and value each other.
Dynamic: We have a positive, solution-oriented attitude.
Honest: We have high ethical values, standards and strong governance.
About this employer
Established in 1968, we've been working with people to maximise their quality of life ever since. We own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing. We also deliver services to help maintain homes and provide tenancy support for customers. With offices in Chester, Burnley and Huntingdon, we enjoy the support of 140 colleagues, as well as our own in-house maintenance provider, Muir Property Solutions (MPS).
After this apprenticeship
- This is a fantastic opportunity to enter the housing sector.
Ask a question
The contact for this apprenticeship is:
THE LEARNING FOUNDRY LIMITED
Tammy Timmins
tammy.timmins@thelearningfoundry.co.uk
07966 970 289
The reference code for this apprenticeship is VAC2000023362.
Apply now
Closes in 17 days (Thursday 16 April 2026 at 11:59pm)