Portrait Sales & Customer Experience Consultant Apprentice

VELOCITY 1ST LIMITED

Birmingham (B19 1AT)

Closes in 28 days (Saturday 25 April 2026 at 11:59pm)

Posted on 25 March 2026

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Summary

You will be the main point of contact for customers throughout their journey. This includes speaking with them before their photoshoot, welcoming them on the day, presenting their portraits in a private viewing session, and helping them choose the perfect products for their home, handling bookings, follow-ups, and general studio operations.

• Wage:

  £15,600 to £24,784.50, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

  + uncapped commission on every sale

• Training course: Business administrator (level 3)
• Hours: Available to work Tuesday to Saturday (Saturday is busiest day). Days and times to be confirmed.

  37 hours 30 minutes a week

• Start date:

  Monday 4 May 2026

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

• Make discovery calls to customers before their photoshoot — build rapport and set expectations
• Welcome customers on shoot day and ensure they have a great experience
• Conduct private viewing sessions — present portraits and guide product selection
• Present pricing and process orders and payments
• Follow up with customers — return viewings, reviews, and referrals
• Manage the booking diary and respond to phone and email enquiries
• Maintain the studio and viewing room to a high standard

Where you'll work

131 Soho Hill
Birmingham
B19 1AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/ 9-4)
• Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Initiative
• Enthusiastic
• Resilient and positive
• Well-presented & professional

Other requirements

• Comfortable and confident around young children, including newborns and babies under 1 year old
• Able to bond naturally with new mums and young families — creating a supportive, reassuring atmosphere
• Warm, empathetic personality — someone who makes people feel at ease
• Natural ability to build rapport quickly — the kind of person people trust instantly
• Available to work Tuesday to Saturday (Saturday is our busiest day)

About this employer

J Clare Limited are an award-winning portrait photography studio specialising in baby, family, and maternity photography, based in a new studio in Birmingham’s prestigious Jewellery Quarter. Their clients are predominantly new mothers and young families. We are looking for a warm, empathetic professional to own the customer experience from first contact through to delivery.

Company benefits

• Full training on products, pricing, and customer experience
• A beautiful studio environment in Birmingham’s Jewellery Quarter
• A supportive, family-run team
• Real career progression

After this apprenticeship

The role offers long-term security and the opportunity to progress into a permanent position.

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

Ivana

ivana@velocity-academy.co.uk

The reference code for this apprenticeship is VAC2000023257.

Apply now

Closes in 28 days (Saturday 25 April 2026 at 11:59pm)