Business Admin Level 3 Apprentice - Sales & Returns
SPOTBUYER LTD
MILL RACE LANE (DY8 1JN)
Closes in 20 days (Tuesday 14 April 2026 at 11:59pm)
Posted on 25 March 2026
Contents
Summary
Kick‑start your career with an apprenticeship that puts you at the heart of customer service, Administration and online retail. You’ll learn to manage returns, support customers, handle marketplace cases, and build the skills needed for a fast‑paced operations role.
- Wage
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£16,640 a year
Check minimum wage rates (opens in new tab)
Salary - £16,640 rising to £17,500 or NMW based on the successful candidates age after 12 months
- Training course
- Business administrator (level 3)
- Hours
-
Work Pattern:
Monday - Friday, 8:30am - 4:30pm.
40 hours a week
- Start date
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Wednesday 15 April 2026
- Duration
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1 year 1 month
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Dealing with customer returns and RMA on daily basis
- Updating customers by phone and email daily
- Responding to customer queries and problems
- Creating customer returns on the system on the same day
- Processing customer returns within 48 hours
- Closing all return cases within 2 weeks
- Ensuring all refunds are authorised after 30days
- Inspecting returned goods and packaging
- Reporting on reasons for returns weekly
- Responding to Ebay, Amazon, BackMarket and Paypal cases
- File Online Marketplace Claims (A-Z Claim, SAFE-T Claim)
- Improving Ebay, Amazon, Trustpilot account rating
- Resolving courier queries
- Submitting Customer Invoices
- Logging and dispatching inventory for service customers
Where you'll work
BAY 2
BLOCK D
STOURBRIDGE INDUSTRIAL ESTATE
MILL RACE LANE
DY8 1JN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 apprenticeship
- 20% off the job training
- English and maths functional skills of required
- End point assessment
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Spotbuyer Ltd is based in Stourbridge West Midlands. It specialises in product remarketing, refurbishment, e-commerce and distribution. Recently Spotbuyer has increased its service activity and under the trading name Device Services, it now provides significant repair, recycle, inventory refresh, distribution prep, to a number of mobile phone management companies. Spotbuyer has been certified to ISO27001 - Information Management Security Standard as well as ISO14001 - Environmental Management Standard, all sat on the foundation of their continued certification to ISO9001. Spotbuyer has a clear statement of its position in the IT, CE and Mobile sector for its service and remarketing activities: To create a world where we choose to reuse
After this apprenticeship
Full time role within the business.
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Paul Nightingale
paul.nightingale@junipertraining.co.uk
07395789959
The reference code for this apprenticeship is VAC2000023186.
Apply now
Closes in 20 days (Tuesday 14 April 2026 at 11:59pm)