Apprentice ICT Technician

WADE DEACON TRUST

Widnes (WA8 7TD)

Closes in 21 days (Thursday 16 April 2026 at 11:59pm)

Posted on 25 March 2026

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Summary

Wade Deacon Trust is looking for a motivated and enthusiastic Apprentice ICT Technician to support our busy ICT team at Wade Deacon High School. This is an exciting opportunity for someone with a passion for technology who is ready to learn, develop new skills and gain hands-on experience in a real school environment. 

Wage

£15,392 to £24,454.04, depending on your age

National Minimum Wage

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Pay is based on the National Minimun Wage

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 37 hours per week. Times to be confirmed.

37 hours a week

Start date

Friday 1 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice ICT Technician, you'll play a key role in supporting staff and students with day-to-day IT needs.

You will learn how to:

  • Maintain hardware
  • Troubleshoot technical issues
  • Build and set up new devices
  • Manage user accounts
  • Help keep our network running smoothly

You will be working across a variety of systems, equipment and software while developing valuable customer service and problem-solving skills.

You will also contribute to our Commitment to Excellence. 

Where you'll work

C/O Wade Deacon High School Birchfield Road
Widnes
WA8 7TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RIVERSIDE COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician (Level 3) - Support Technician.

Fortnightly attendance at Riverside College, Widnes. 

Requirements

Essential qualifications

GCSE in:

4 GCSE's including Maths and English (grade 9-4 (A-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Organisation skills
  • Positive attitude
  • Desire to grow and learn
  • Eager to learn
  • Ready to contribute

Other requirements

Enhanced DBS check will be required.

We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date, as we cannot guarantee the vacancy will remain open for the whole time planned. 

If you are applying with qualifications other than those listed in the entry requirements (GCSE's), please make sure you have obtained official evidence of equivalency from UK ENIC before the application closing date. Please note, if you are shortlisted for the post, we cannot progress your application any further without you providing evidence of this.   

About this employer

Wade Deacon High School is friendly, dynamic and innovative. Our latest OFSTED report from November 2022 described us as an 'Outstanding School' in all areas, praising the school for providing pupils with a 'first-rate education' and an 'aspirational curriculum', describing pupils as 'extremely happy' and their behaviour as 'exemplary'. 

We pride ourselves on the quality and diverity of our curriculum, including our personal development and extracurricular provision which not only enable our students to enjoy their learning but also allows them to be able to meet the many challenges that they will face in the future, understanding the wider world and their place within it.

Above all else, we are a school that believes that every student, regardless of their context or starting point, can and should achieve their full potential.

Company benefits

We can offer the successful candidate an opportunity to work with highly trained and supportive staff, as well as a whole school committment to professional development. 

After this apprenticeship

For the successful candidate, there may be opportunities to apply for roles within the school if these arise.

Ask a question

The contact for this apprenticeship is:

RIVERSIDE COLLEGE

Joanna Smith

joanna.smith@riversidecollege.ac.uk

01512572800

The reference code for this apprenticeship is VAC2000023157.

Apply now

Closes in 21 days (Thursday 16 April 2026 at 11:59pm)