Business Administration and Technology Service Development Apprenticeship
TELSOLUTIONS LTD
Harlow (CM19 5QE)
Closes in 22 days (Friday 17 April 2026 at 11:59pm)
Posted on 25 March 2026
Contents
Summary
The successful applicant will be trained to provide service development and project support for our worldwide customer base and manage simultaneous customer projects, administration and finance queries.
- Wage
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£26,000 a year
Check minimum wage rates (opens in new tab)
Salaries are reviewed on completion of the first 6 months and then again after the first year. Annual reviews are completed with perforname pay and an annual bonus.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 9.00am - 5.00pm. This may occasionally exceed if the training is off site at conferences or customer sites.
40 hours a week
- Start date
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Tuesday 5 May 2026
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties to include but not limited to;
- They will be trained to develop and maintain excellent commercial and business relationships both with our technical 3rd party partner suppliers and our range of customers maintaining the highest level of service
- Day to day the role involving the creation, administration and management of projects from their inception to customer delivery and live service delivery
- This also includes learning how to manage issues using appropriates tools and techniques
- This may involve the responsibility to escalate unresolved issues to appropriate internal teams and co-ordinate these with all parties
- Deliver positive communications to our internal and external customers updating and managing the company website and social media
- Work cross-functionally with product, support and finance to ensure resolution of customer issues
Where you'll work
Unit 79, Greenway Business Centre
Greenway, Harlow Business Park
Harlow
CM19 5QE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HARLOW COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Day release at college.
More training information
Business administrator / Skills England
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 3 or equivalent)
- Maths (grade Grade 3 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Logical
- Creative
- Initiative
- Patience
- Presentable
- Good time keeping
- Self motivated
Other requirements
Disclosure and Barring Service (DBS) check is a requirement to handle sensitive data.
Dates are subject to change.
About this employer
Telsolutions provide customer engagement services and technology designed specifically for income recovery and customer contact applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes.
Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.
After this apprenticeship
The successful applicant will be offered a full time role at Telsolutions with an opportunity to specilise in managing a product and service or enter account managemant with performance pay.
Ask a question
The contact for this apprenticeship is:
HARLOW COLLEGE
Kellie Tighe
ktighe@harlow-college.ac.uk
07377125961
The reference code for this apprenticeship is VAC2000023147.
Apply now
Closes in 22 days (Friday 17 April 2026 at 11:59pm)