Business Admin Apprentice
Worcestershire Acute Hospitals NHS Trust
Worcestershire (WR5 1DD)
Closes in 4 days (Tuesday 31 March 2026)
Posted on 24 March 2026
Contents
Summary
This Advanced Business Administration Apprenticeship offers you the chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification. This opportunity will also open up a wealth of possibilities for your future career within the NHS and its unique workforce.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
You will work 37.5 hours per week with on-the-job and off-the-job learning opportunities and receive 6 hours paid study time (1 day a week).
37 hours 30 minutes a week
- Start date
-
Wednesday 1 April 2026
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The principal role is to:
- Provide reception, administration & clerical support in the co-ordination
- Provision and delivery of an effective, high-quality occupational health and wellbeing service to clients and customers of the Working Well Occupational Health service
Where you'll work
Charles Hastings Way
King Court
Worcester
Worcestershire
WR5 1DD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Accountable for successfully completing the Level 3 business administration apprenticeship and delivering work programmes to evidence progress in support of this. Attend all of the training sessions for the programme, whenever necessary. Undertake any necessary written work at home during the length of the course.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/ 4-9)
- Maths (grade A*-C/ 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
About this employer
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
After this apprenticeship
The apprenticeship will be on a fixed-term contract for 18 months with the opportunity to apply for roles within the NHS on completion.
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
The reference code for this apprenticeship is VAC2000023027.
Apply now
Closes in 4 days (Tuesday 31 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.