Business Administration Apprenticeship
Worcestershire Acute Hospitals NHS Trust
Redditch (B98 7UB)
Closes in 15 days (Monday 13 April 2026)
Posted on 24 March 2026
Contents
Summary
Worcestershire Acute Hospitals NHS Trust has an exciting opportunity for an apprentice Administrator to join our Cardiology Admin Team at Alexandra Hospital on Redditch. This Business Administration Administration Apprenticeship offers a salary, valuable work experience, new skills and support to achieve a recognised qualification.
- Wage
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£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
£8.00 per hour
- Training course
- Business administrator (level 3)
- Hours
-
Working week.
Monday - Friday (timings TBC) shifts- 8-am-4pm or 9am-5pm
Total hours per week: 37.50
37 hours 30 minutes a week
- Start date
-
Monday 25 May 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The principal role is to provide admin & clerical support and involves liasing with customers on their requirements and suppliers. This role will include
- To provide admin & clerical support to the secretarial and administrative team by typing internal & external correspondence
- To provide filing, photocopying and scanning support to the team
- To answer telephone and deal with queries/requests and detailed messages for team members
- To open and sort incoming/outgoing mail for the medical secretaries and admin team
- To provide admin & clerical support to the secretarial team by typing documents and inputting data on to appropriate clinical databases
- To assist the admin team in arranging meetings, circulating agendas, typing minutes and booking rooms
- Communicating with patients, GP surgeries and external providers via telephone and email, for general queries and the booking of appointments
- Email monitoring and response to non-clinical queries
- Any other duties that may be required, that are within the grade
Where you'll work
Woodrow Drive
Redditch
B98 7UB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training through Nova normally comprises of five days per week in company with monthly monitoring visits at the workplace. Your dedicated coach will also be available between these visits for discussion about any additional support that may be required and to identify and resolve problems if they arise.
At the end of your training period, you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours.
Apprenticeship standard - Business Administration Level 3
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
Our Trust operates hospital-based services from three sites in Kiddderminster, Redditch and Worcester.
Our workforce is more than 7,000 strong and our caring staff are recognised as providing good and outstanding patient-centred care.
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System. We are proud to have acheived Timewise accreditation meaning we are committed to embedding flexible working within our organisation as a flex positive employer.
https://www.worcsacute.nhs.uk/ (opens in new tab)
Company benefits
27 Days Holiday plus Bank Holidays
After this apprenticeship
Possible employment with the company.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Carolyn Marson
carolyn.marson@novatraining.co.uk
07534486764
The reference code for this apprenticeship is VAC2000022868.
Apply now
Closes in 15 days (Monday 13 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.