Travel Consultant Apprentice
PRESTBURY TRAVEL LTD
Macclesfield, STOCKPORT
Closes in 24 days (Friday 17 April 2026 at 11:59pm)
Posted on 24 March 2026
Contents
Summary
We’re seeking an enthusiastic, customer-facing Apprentice with a passion for travel. You’ll support clients booking holidays while gaining experience in sales, administration, and day-to-day branch operations. This is an exciting opportunity for someone eager to learn and develop within the industry.
- Wage
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£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
National Minimum Wage and National Living Wage rates - GOV.UK
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Travel consultant (level 3)
- Hours
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Monday - Friday: 9am - 5.30pm, Saturday: 9am - 5pm. 5 working days a week; Monday - Saturday. Breaks to be confirmed.
37 hours a week
- Start date
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Friday 1 May 2026
- Duration
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1 year
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Speak with clients to understand their travel needs, preferences and budget
- Assist customers in finding suitable package holidays or creating independent travel itineraries
- Recommend and sell additional travel products and services, including car hire, airport lounges and excursions
- Make bookings and process payments using online booking systems
- Keep clients informed of any travel updates, including cancelled or rescheduled flights
- Arrange refunds where required and handle customer feedback in a professional manner
- Support the team in achieving branch and sales targets
- Assist with branch promotions, brochure organisation and window displays
- Carry out daily banking and other routine branch tasks
- Complete administrative duties, including ticketing and travel documentation
- Communicate with clients confidently in person, over the phone and by email
- Attend external events and training opportunities where possible to broaden product and destination knowledge
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- The Village, Prestbury, Macclesfield, SK10 4DG
- 27 PARK LANE, POYNTON, STOCKPORT, SK12 1RD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
- This apprenticeship forms part of a formal qualification. On successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
- Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
- Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience
- You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
- Learning first hand from training specialists and peers, you can become a fully-fledged Travel Consultant in a little over a 12-month period
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Geography
Other requirements
The ideal candidate will be positive, motivated and eager to build a career in travel. You must have good communication skills, have a keen eye for detail, and be committed to delivering excellent service at every stage of the customer journey.
About this employer
The Prestbury Travel Group is one of the few truly independent, family-owned luxury travel operators in the UK. Our philosophy is to offer inspirational holidays, expert guidance, personalised service, and competitive prices. From the first enquiry to the client’s return home, we aim to provide a seamless and exceptional travel experience.
Our clients return time and again because of the personal care and attention we provide. Our teams brings unrivalled destination knowledge, having travelled extensively, and ensures clients receive expert advice and guidance through every stage of the booking process.
After this apprenticeship
On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.
Ask a question
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
A S Training
info@as-training.co.uk
The reference code for this apprenticeship is VAC2000022801.
Apply now
Closes in 24 days (Friday 17 April 2026 at 11:59pm)