HR Apprentice

HOLLYWOOD BOWL GROUP PLC

Hertfordshire (HP2 7BW)

Closes on Sunday 26 April 2026

Posted on 23 March 2026

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Summary

Through your 18 month contract, you will be immersed in the world of Talent and Recruitment. From working with our LMS (Learning Management System) to recruiting our early careers top talent programme, you will gain hands-on experience across two different departments, to really grow your career in People/HR.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

After 12 months, a planned salary increase will take place.

Training course
HR support (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Friday 1 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Culture and Development:

  • To be the key contact for all talent queries such as on-line learning, and internal communication platforms
  • Co-ordinate the Team Member of the Month, charity donation and long service awards, including sharing these awards through our internal comms platforms
  • Support the wider People team when required
  • Monitor and respond to mailboxes within our SLA timeframes
  • Run and distribute reports, this will include setting them up and maintaining reports, Proactively looking for ways to improve the process
  • Organise and provide materials for Hemel and support visits for new managers
  • Champion our way of working, cascading our cultural concepts to the wider business, ensuring development tools are consistent with ways of working

Recruitment:

  • Source and headhunt potential candidates through various routes to market
  • Recruit our graduate scheme and apprenticeships
  • Post job adverts on our website and job boards
  • Screening CVs and applications
  • Complete initial screening calls
  • Conduct telephone interviews
  • Process offers and contracts
  • Request and manage references
  • Help manage queries through the careers inbox to SLAs
  • Support centres with recruitment queries
  • Providing weekly updates to hiring managers
  • Post on our LinkedIn channel

Where you'll work

Focus 31 West Wing Cleveland Road
Hemel Hempstead Industrial Estate
Hemel Hempstead
Hertfordshire
HP2 7BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POTENTIAL REALISED - HR & TRAINING LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

Training will take place in the Workplace

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 77 centres across the UK and 16 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville Bowl brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

https://careers.hollywoodbowlgroup.co.uk/ (opens in new tab)

Company benefits

  • 22 days holiday 
  • 50% off food when you are working in centres
  • Optional pension plan
  • Free games vouchers every month
  • Access to our EAP
  • A £15 donation to our charity partner 

After this apprenticeship

  • Completing a Level 3 HR Support Apprenticeship provides a strong foundation for a future career in People/HR
  • Once qualified, apprentices typically progress into roles where they take on more responsibility, specialise in an area of HR, or continue their professional development

Ask a question

The contact for this apprenticeship is:

HOLLYWOOD BOWL GROUP PLC

Whitney Beames

wbeames@hollywoodbowl.co.uk

The reference code for this apprenticeship is VAC2000022771.

Apply now

Closes on Sunday 26 April 2026

After signing in, you’ll apply for this apprenticeship on the company's website.