Customer Services Executive Apprentice

OMNI AIRLINE SERVICES LTD

London, Manchester

Closes on Friday 1 May 2026

Posted on 24 March 2026

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Summary

Apprenticeship to learn Customer Service and Business Administration skills in the airline industry.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5:30pm.

37 hours 30 minutes a week

Start date

Thursday 14 May 2026

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The apprentice will be introduced to the airfreight side of the airline business. They will be trained to act on behalf of airlines to provide Customer Service and Commercial interactions with the airline ‘s customers – in this case Freight Forwarders.

The initial primary function will be:

  • Make bookings and reservations for freight shipments to be carried by Omni’s client airlines. Additional skills to be learnt as the apprentice progresses will be marketing, sales operations and accounting skills
  • Dealing with Customers (internal and external)
  • Selling a service to customers

At the end of the apprenticeship, the apprentice will be a valuable member of the Omni team and will have learned a wide range of skills which will give them a good basis for a career in the airline industry.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Unit 2 X 2 Cargo Centre, London, TW6 2GE
  • World Freight Terminal, Manchester Airport, Manchester, M90 5BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST THAMES COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 or C)
  • Maths (grade 4 or C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

Omni performs all of the functions expected of a Cargo General Sales and Services agency.

https://www.omniairlineservices.com/ (opens in new tab)

After this apprenticeship

At the end of the apprenticeship, the apprentice will be a valuable member of the Omni team and will have learned a wide range of valuable skills which will give them a good basis for a career in the airline industry.

Ask a question

The contact for this apprenticeship is:

WEST THAMES COLLEGE

Jasmine Matthias

Jasmine.Matthias@west-thames.ac.uk

The reference code for this apprenticeship is VAC2000022672.

Apply now

Closes on Friday 1 May 2026