Customer Service Apprentice

LOCKIE LIMITED

HAYDOCK (WA11 9UD)

Closes in 21 days (Monday 13 April 2026 at 11:59pm)

Posted on 23 March 2026

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Summary

Customer-focused apprentice supporting multiple divisions within Lockie Group. Handling enquiries, processing orders, picking and packing goods, and building strong relationships with customers and suppliers.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday (8:30am – 4:30pm)

40 hours a week

Start date

Monday 4 May 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide excellent customer service across all divisions, ensuring a high level of customer care
  • Handle incoming enquiries via phone and email in a polite and efficient manner
  • Process customer orders accurately and in a timely manner
    Pick, pack, and prepare orders for dispatch
  • Liaise with couriers for both domestic and international deliveries
    Build strong relationships with customers, suppliers, and internal teams
  • Follow up on enquiries and warm leads to support sales growth
  • Assist with stock control and stock-taking activities
  • Support complaint handling, acting as a link between customers and operations
  • Work closely with departments including operations, accounts, and warehouse
  • Maintain a tidy and organised workspace
  • Support wider business tasks and projects when required
  • Willingness to carry out manual handling tasks (picking and packing orders)
  • Ability to work across both office and warehouse environments
  • Flexible approach to support different divisions within the group
  • Reliable and punctual with a strong work ethic

Where you'll work

LOCKIE HOUSE
WITHINS ROAD
HAYDOCK INDUSTRIAL ESTATE
HAYDOCK
WA11 9UD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ST HELENS COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Apprenticeship delivery is remotely in the workplace every 4-6 weeks 

Requirements

Desirable qualifications

GCSE in:

Maths and English GCSE (grade 2-9 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Basic IT Skills
  • Interpersonal Skills

About this employer

  • Lockie Group is a UK-based group of companies made up of several specialist divisions, each operating within its own niche market. These include areas such as security seals, packaging and printing, clerical clothing, and church and charity envelopes. While each company focuses on a specific sector, they all benefit from shared expertise, manufacturing capabilities, and support functions across the group. This structure allows Lockie Group to deliver high-quality, tailored products to a wide range of industries, combining specialist knowledge with the strength and resources of a larger organisation.

https://lockiegroup.com (opens in new tab)

After this apprenticeship

  • The successful candidate will be trained to work across multiple areas of the business, developing a broad skill set in customer service, operations, and sales
  • As a growing company, Lockie Group offers strong progression opportunities, with the potential to move into senior or leadership roles as vacancies arise
  • This role is designed to build a flexible, well-rounded employee who can step into key positions within the business over time

Ask a question

The contact for this apprenticeship is:

ST HELENS COLLEGE

Carolyn Mason

appenquiry@sthelens.ac.uk

01744623521

The reference code for this apprenticeship is VAC2000022628.

Apply now

Closes in 21 days (Monday 13 April 2026 at 11:59pm)