Business Support Apprenticeship

LEADING LIVES LIMITED

Ipswich (IP2 8EZ)

Closes on Thursday 30 April 2026

Posted on 23 March 2026

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Summary

Leading Lives is dedicated to empowering individuals with learning disabilities to take control of their direction, purpose, and potential. We focus on developing confident, self-aware leaders who can navigate challenges, make meaningful decisions, and positively influence the world around them.

Wage

£15,392 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours a week

Start date

Sunday 31 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Business Support Apprentice supports corporate services by delivering efficient admin and coordination. Working within the admin team, reporting to a line manager (day-to-day contact), the role underpins smooth operations and communication across departments.

Duties:

  • Manage records & data
  • Support meetings/events
  • Assist reports & admin tasks
  • Coordinate resources
  • Communicate with teams

Where you'll work

Leading Lives Ltd, 12 Great Whip Street
Ipswich
IP2 8EZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST SUFFOLK COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Team working
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Initiative

Other requirements

  • Consider a strong willingness to learn, good organisation and communication skills, and ability to handle confidential data
  • The role requires teamwork, flexibility, and developing digital/admin skills while managing workload with guidance and contributing to continuous improvement

About this employer

Leading Lives provides high quality social care support for people with learning disabilities, autism and complex needs across Suffolk and beyond in the home and in the community. We are an employee owned, not-for-profit social enterprise. Any surplus we make is re-invested back into services for our customers or in the local community through our Community Benefit Fund.

After this apprenticeship

  • Progression roles are available, depends on the applicants interests and qualities
  • This could be both office and direct care roles

Ask a question

The contact for this apprenticeship is:

WEST SUFFOLK COLLEGE

The reference code for this apprenticeship is VAC2000022610.

Apply now

Closes on Thursday 30 April 2026

After signing in, you’ll apply for this apprenticeship on the company's website.