Business Support Apprentice

UNISUS CARE LIMITED

WALLSEND (NE28 6EH)

Closes tomorrow (Sunday 29 March 2026 at 11:59pm)

Posted on 23 March 2026

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Summary

We are seeking a motivated Business Support Apprentice to support reception, welcome candidates, assist with interviews, complete Right to Work checks, and carry out administrative duties. A great opportunity to gain hands-on experience and develop skills within a busy care organisation.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Pay will be reviewed upon successful completion of the apprenticeship, with potential progression into a permanent role within the organisation.

Training course
Business administrator (level 3)
Hours
Monday - Friday, 09:00 - 17:00

37 hours 30 minutes a week

Start date

Wednesday 1 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet and welcome candidates, staff, and visitors to the office
  • Answer telephone calls and respond to emails in a professional manner
  • Support the coordination and scheduling of interviews
  • Complete Right to Work and pre-employment compliance checks
  • Maintain accurate staff and candidate records in line with CQC requirements
  • Assist with onboarding administration and documentation
  • Support the care coordination team with general office tasks
  • Input and update information on internal systems (e.g. PASS/roster systems)
  • File, scan, and organise documentation securely and accurately
  • Provide general administrative support to ensure smooth day-to-day operations

Where you'll work

SALISBURY HOUSE
2 BUDDLE STREET
WALLSEND
NE28 6EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ZENITH TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Training will take place primarily within the workplace at Unisus Care, with additional off-the-job learning delivered through an approved training provider
  • The apprentice will receive structured on-the-job training, mentoring, and supervision, alongside dedicated study time each week in line with apprenticeship requirements

More training information

  • The apprenticeship will be delivered through a recognised training provider, combining workplace learning with remote or classroom-based sessions
  • Progress will be reviewed regularly through meetings with the assessor and line manager to ensure development, competency, and achievement of apprenticeship standards

Requirements

Essential qualifications

GCSE in:

  • Basic IT skills (e.g. Microsoft Office, emails) (grade Grade 4/C or above)
  • English (grade Grade 4/C or above)
  • Maths (grade Grade 4/C or above)

Desirable qualifications

Other in:

  • Business Administration (grade Pass (or working towards))
  • Health and Social Care (grade Pass (or working towards))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Professionalism
  • Confidentiality awareness
  • Time management
  • Willingness to learn

Other requirements

  • Successful completion of an enhanced DBS check
  • Right to work in the UK must be evidenced prior to employment
  • Ability to maintain confidentiality and handle sensitive information appropriately
  • Professional, reliable, and punctual approach to work
  • Willingness to learn and undertake training as required
  • Ability to work within a fast-paced office environment
  • Commitment to upholding company policies, procedures, and CQC standards

About this employer

Unisus Care Ltd is a CQC-regulated domiciliary care provider delivering high-quality, person-centred support across the community. We are committed to promoting independence, dignity, and wellbeing for the people we support. Our dedicated team works collaboratively to provide safe, responsive, and compassionate care, underpinned by strong governance, compliance, and continuous improvement. We invest in our staff through training, development, and progression opportunities, creating a supportive and professional working environment.

https://unisus.org.uk/ (opens in new tab)

Company benefits

Paid training and development, structured support and mentoring, opportunity for career progression, and experience within a growing, quality-focused care organisation.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Successful completion of the apprenticeship may lead to a permanent role within the organisation, such as Care Coordinator, Scheduler, or Office Administrator
  • There are also opportunities to progress into senior administrative or supervisory roles with further training and development

Ask a question

The contact for this apprenticeship is:

UNISUS CARE LIMITED

Reece Hardy

reece.hardy@unisus.org.uk

01919089384

The reference code for this apprenticeship is VAC2000022575.

Apply now

Closes tomorrow (Sunday 29 March 2026 at 11:59pm)