2026 UK Advanced Apprenticeship : IT Analyst
MOTT MACDONALD LIMITED
Newcastle (NE1 4SN)
Closes in 13 days (Monday 6 April 2026)
Posted on 23 March 2026
Contents
Summary
This opportunity is designed to empower you, support your development, and help you shape a meaningful and impactful career in technology.
This is more than an apprenticeship. It’s a chance to contribute to work that matters, collaborate with diverse and talented teams, and see the real‑world impact of what you do every day.
- Wage
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£18,000 a year
Check minimum wage rates (opens in new tab)
Biannual salary reviews for first three years (following successful completion of six month probation period).
Bonus scheme
- Training course
- Information communications technician (level 3)
- Hours
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Monday - Friday - typically 9am - 5.30pm.
There may be some shift work in this role due to us being a global organisation.
37 hours 30 minutes a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll rotate across several areas of IT, building deep technical understanding, problem‑solving confidence, and a strong sense of purpose and teamwork.
Service Desk
- Act as a trusted and friendly first point of contact for employees needing IT support.
- Deliver excellent customer service shaped by empathy, respect, and clear communication.
- Build confidence across the organisation by helping resolve issues efficiently while supporting your colleagues’ productivity and wellbeing.
Desktop Services
- Support employees with their hardware, software, and peripherals.
- Understand business‑critical needs and escalate urgent issues responsibly to minimise disruption.
- Use your technical curiosity and collaborative skills to keep our people supported and connected.
Infrastructure & Security
- Assist with maintaining our cloud‑based compute and storage services, helping resolve incidents and implement changes.
- Carry out daily service checks and contribute to forward‑looking maintenance and upgrade schedules.
- Participate in cyber incident response, analysis, and remediation - helping protect our organisation and its people.
- Install and configure system components, including virtualised cloud elements.
- Follow security procedures with care and integrity, ensuring your work contributes to a safe and trusted digital environment.
Applications
- Support teams working with business and engineering applications, including elements of the Deltek ERP suite.
- Learn and apply ITIL best practices in your daily tasks.
- Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust.
- Work on software upgrades, installations, scripting, and maintenance.
- Gain exposure to the full software lifecycle, from writing scripts to supporting code maintenance.
- Query databases, write PowerShell scripts to automate support tasks, and use PowerBI to gather insights.
- Collaborate with development teams to help roll out software upgrades, learning and contributing along the way.
Policies & Professional Standards
- Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations.
- Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+.
- Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust.
Where you'll work
Time Central
6th Floor, 32 Gallow Gate
Newcastle
NE1 4SN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
This opportunity is for our Newcastle office. The successful candidate will be enrolled on the Information Communications Technician Apprenticeship with LearnTech. Candidates should live within a commutable distance of our Newcastle office.
80% of your time will be spent working with Mott MacDonald. Your base location is Newcastle.
Live online learning:
- Our interactive live, online training model is designed to create a flexible learning environment without losing any of the benefits of in-person teaching. An apprenticeship with LearnTech typically looks like…
- Live weekly online sessions – 2 hours per week.
- Off-the-job training (OTJT) - Weekly hours are programme specific (see top of page).
- Immersive learning experience through Microsoft Teams Classroom.
- Maximum classroom size of 12 ensures a highly effective trainer-to-student ratio.
- Monthly 1-to-1 mentor meetings.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Other requirements
None.
About this employer
We’re a management, engineering and development consultancy which works on projects across the world. By challenging norms, we like to solve humanity’s most difficult problems. We’re committed to making a positive contribution to the wellbeing of our staff as well as the environment, and communities in which we operate.
https://www.mottmac.com/en/careers/ (opens in new tab)
Company benefits
Company contributory pension
33 days annual leave entitlement (including bank holidays)
Private medical healthcare
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Upon completion, your achievement will be recognised as meeting the professional competence standard for entry onto the BCS Register of IT Technicians, a milestone that celebrates your expertise and opens doors to future opportunities.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
earlycareers.recruitment@mottmac.com
The reference code for this apprenticeship is VAC2000022568.
Apply now
Closes in 13 days (Monday 6 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.