Apprentice Receptionist and Administrative Assistant (36384)
KINGS ACADEMY TRUST
Salford (M5 5DP)
Closes in 24 days (Friday 17 April 2026)
Posted on 23 March 2026
Contents
Summary
In this role you will be an ambassador for the school when meeting parents and other visitors and to act as a first point of reference when people arrive. You will also provide secretarial, clerical and administrative support to the school.
- Wage
-
£18,500 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday 8am - 4pm, Friday 8am - 2:30pm
36 hours a week
- Start date
-
Monday 27 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Perform Receptionist duties throughout the school day: acting as first point of reference for, receiving callers, children, parents, visitors and telephone enquiries
- Offer helpful, friendly, approachable and professional service at all times and take appropriate action, resolving minor matters, referring more serious matters to appropriate member of staff
- Provide confidential secretarial service to all relevant staff members, to include preparation, production, distribution and monitoring where necessary of correspondence, maintain general and confidential filing systems
- To distribute all correspondence to parents and other external stakeholders by email, text and post
- To prepare, design and produce the academy newsletters including photocopying, distribution and collating feedback
- Adhere to school procedures and ensure that staff receive messages promptly and accurately
- To provide information to whole school upon request
- Comply with policies and procedures covering child protection, health, safety and security
- Contribute to safeguarding the welfare of children in the academy
- Maintain the security of property in a way that is consistent with procedures and legal requirements, reporting any concerns about safety and security to the appropriate staff
- Maintain the visitor's logbook and ensure all visitors and contractors can be identified by wearing clearly visible badges
- Regularly review own practice, set personal targets and take responsibility for own personal development
- Take responsibility for your work, encourage and accept feedback from your colleagues and your line manager and respond to or adapt to change as required
- Take an active part in the Performance Management process with your line manager, sharing your success stories as well as your challenges
- Continue to learn and develop as a professional, completing induction, attending relevant training to update knowledge and skills, enhancing qualifications
- Appreciate, respect and support the role of other professionals
- Produce and collate all pupils dinner choice registers daily
- Produce and collate end of day bus lists for staff
- Maintain high standards when managing confidential information, complying with the school’s data protection procedures and legal requirements at all times under the direction of the Data manager
- Follow school attendance procedures under the direction of the Office manager
- Produce attendance and dinner registers daily
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
- More about this vacancy and any others you are suitable for
- Any training you need to complete
- What the next steps will be
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
Where you'll work
Kintyre Avenue
Weaste
Salford
M5 5DP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE GROWTH COMPANY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Confidential
- Professional
- Hardworking
- Work with sensitivity
- Work with discretion
About this employer
We are a group of 6 schools. On 1st May 2012 Oakwood High School changed status to become an academy operating within a single academy trust (SAT) and changed its name to Oakwood Academy. We were inspected by Ofsted in July 2013 and were judged to be outstanding in all areas. In July 2015 we converted to a multi academy trust (MAT) as we felt strongly that single academies needed to work in collaboration with other schools. The Trust is called Kings Academy Trust.
After this apprenticeship
Possible progression within the company and progression onto the next level apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE GROWTH COMPANY LIMITED
The reference code for this apprenticeship is VAC2000022565.
Apply now
Closes in 24 days (Friday 17 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.