Housing Solutions Apprentice

Tendring District Council

Clacton-On-Sea (CO15 1TN)

Closes in 9 days (Thursday 2 April 2026)

Posted on 20 March 2026

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Summary

We have an exciting opportunity to join our Housing Solutions Team as a Level 2 Customer Service Apprentice. You will be part of a busy team, providing support as well as dealing with general housing and any other enquiries regarding households who have approached the Council with a homeless situation. 

Wage

£15,392 to £24,454.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday 8.45am – 5.15pm Friday 8.45am – 4.45pm.

37 hours a week

Start date

Tuesday 2 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Recording accurate information so officers can undertake homelessness assessments
  • Monitoring shared email inboxes, responding to enquiries and logging information
  • Preparing and sending letters and emails, also following up that information
  • Updating the case management system with new cases, appointments and outcomes
  • Making and receiving telephone calls
  • Learning basic legislation information, such as the Homelessness Reduction Act

Where you'll work

88-90 Pier Avenue
Clacton-On-Sea
CO15 1TN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TENDRING DISTRICT COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Tendring District Council is a local authority in North East Essex.

The district has 36 miles of coastline from Manningtree on the South bank

of the River Stour to Alresford on the East bank of the River Colne, covering an area of approximately 130 square miles and a population of around 150,000 people.

We deliver effective, transparent and accountable community leadership and services, providing best value in the Tendring District.

https://www.tendringdc.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is an exciting apprenticeship which opens doors to many avenues within the organisation. 

Ask a question

The contact for this apprenticeship is:

Tendring District Council

Cathy Low

clow@tendringdc.gov.uk

01255 686435

The reference code for this apprenticeship is VAC2000022521.

Apply now

Closes in 9 days (Thursday 2 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.