Business Administration Apprentice
University of Newcastle upon Tyne
Newcastle (NE1 7RU)
Closes in 20 days (Sunday 12 April 2026)
Posted on 20 March 2026
Contents
Summary
We’re offering an exciting opportunity to join our Finance Operations Team as a Business Administration Apprentice. In this role, you’ll support the team with a variety of administrative and operational tasks and work towards a Level 3 Business Administration Apprenticeship.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, shifts to be confirmed.
37 hours a week
- Start date
-
Monday 25 May 2026
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Over 2 years, you’ll mix hands-on experience within our dedicated Operations team with high-quality training from our internal apprenticeship provider. In the role you will be supporting the Finance team by providing a high-quality service to colleagues through day-to-day administrative support to help the team run smoothly. You will develop transferable skills, gain real workplace experience and build the foundations for a successful career.
Key Accountabilities:
- Undertake and successfully complete the Level 3 Business Administration Apprenticeship including attending off-the-job training, completing coursework and maintaining evidence required for assessment
- Take an active role in personal development, seeking feedback and opportunities to build knowledge of university operations and finance processes
- Contribute to continuous improvement by supporting the team in identifying opportunities for more efficient and effective ways of working
- Build effective working relationships with colleagues across the Finance Team and wider University, ensuring a professional, responsive and customer-focused service to internal and external stakeholders
- Accurately update records using Microsoft Office and other internal systems
- Produce documents including emails, letters, files, reports and proposals
- Contribute to team tasks and meetings, helping to achieve team deadlines, taking into consideration fluctuating demands and priorities
- Manage shared inboxes and queries, responding to customer and stakeholder enquiries in a positive and professional manner, or referring onwards as appropriate
- Maintain a clean and organised office space, for instance assist with incoming and outgoing mail, parcels, and deliveries and order and monitor office supplies
Where you'll work
Newcastle University
Newcastle
NE1 7RU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UNIVERSITY OF NEWCASTLE UPON TYNE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
About this employer
Newcastle University is part of the Russell Group of research-intensive universities. We have over 37,000 students and 6,000 colleagues, giving us a diverse, vibrant and dynamic professional environment. Our UK campus is based in Newcastle city centre and we also have a global presence through our campuses in Singapore and Malaysia. We have a thriving international community of colleagues and students from over 140 countries.
Company benefits
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
By the end of the apprenticeship, you’ll have the skills, confidence and professional qualification to become a high-performing business administrator.
Ask a question
The contact for this apprenticeship is:
University of Newcastle upon Tyne
Anya Cassidy Robson
anya.cassidy-robson@newcastle.ac.uk
The reference code for this apprenticeship is VAC2000022370.
Apply now
Closes in 20 days (Sunday 12 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.