Medical Reception Apprentice

DR FENTON & PARTNERS

NORTHAMPTON (NN1 5LT)

Closes in 14 days (Saturday 4 April 2026 at 11:59pm)

Posted on 20 March 2026

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Summary

We require a Medical Receptionist to support our reception and clinical team. The candidate will provide efficient support across these teams within the surgery. This opportunity upon completion, will lead to a career within the NHS with progression to becoming a Medical Secretary. 

Wage

£17,550 a year

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Potential salary increments based on performance

Training course
Business administrator (level 3)
Hours
Monday - Friday 37.5 hours. Core hours are between 8am and 6pm.

37 hours 30 minutes a week

Start date

Monday 27 April 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • General referrals and administration
  • Dealing with enquiries from patients and medical professionals
  • You will be required to maintain focus in a busy working environment
  • Document management of incoming correspondence
  • Supporting the reception with telephone enquiries
  • Supporting the practice's compliance with the Care Quality Commission essential standards
  • Other duties as required

Where you'll work

CHRISTCHURCH MEDICAL CENTRE
ARDINGTON ROAD
NORTHAMPTON
NN1 5LT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHWEST EDUCATION AND TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

All training will be delivered in the workplace known as "on the job learning".

You will have monthly contact from your tutor which will be delivered via remote learning.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Patience

Other requirements

  • DBS
  • Must be confident when speaking with the general public and using the telephone

About this employer

Abington Park Surgery is one of the leading GP practice's in Northampton and it is located at Christchurch Medical Centre. 

We have a Good CQC overall rating.

Our practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. 

Our Practice nurses are qualified and registered nurses.

Our Reception Team provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.

https://www.abingtonparksurgery.com (opens in new tab)

Company benefits

  • An additional 20-minute paid break in the mornings
  • 22 days holiday + bank holidays
  • NHS pension scheme
  • Onsite free parking

After this apprenticeship

Upon completion of the apprenticeship there will be progression to becoming a Medical Secretary.

Ask a question

The contact for this apprenticeship is:

NORTHWEST EDUCATION AND TRAINING LIMITED

Amanda Fair-Hill

amanda.fair-hill@nweat.co.uk

07512311133

The reference code for this apprenticeship is VAC2000022270.

Apply now

Closes in 14 days (Saturday 4 April 2026 at 11:59pm)