Apprentice Optical Assistant

PTS OPTICAL LTD

PERSHORE (WR10 1BG)

Closes on Friday 31 July 2026

Posted on 20 March 2026

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Summary

Join Peter Smith Opticians as an Optical Assistant Apprentice. Earn while you learn in a supportive, professional environment, providing expert eyecare to our community. We offer hands-on mentorship, clinical training, and career progression. If you are a friendly, detail-oriented individual eager to start a rewarding career, apply today.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm. Saturday, 9.00am - 1.00pm (on rota).

30 hours a week

Start date

Wednesday 5 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, your role will be varied, bridging the gap between clinical support and customer service.

Your daily responsibilities will include:

  • Customer Greeting: Welcoming patients to the practice and managing the appointment diary
  • Pre-screening: Learning to use specialist equipment to perform initial tests (such as auto-refraction and pressure tests) before the patient sees the Optometrist
  • Frame Styling: Assisting patients in selecting frames that suit their style, face shape, and prescription requirements
  • Technical Measurements: Taking precise measurements for lens positioning and explaining different lens types (e.g., anti-glare coatings or varifocals)
  • Admin & Maintenance: Processing NHS forms, ordering stock, and ensuring the retail display areas are clean and professional
  • Repairs: Learning how to perform minor spectacle repairs and adjustments for patients

Where you'll work

14 HIGH STREET
PERSHORE
WR10 1BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF WORCESTERSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Peter Smith Opticians is a premier independent eye care practice dedicated to providing clinical excellence and bespoke optical solutions to our local community. With a focus on patient-centric care, we combine state-of-the-art diagnostic technology with a high-end retail experience.Our practice is renowned for its professional, welcoming atmosphere and its commitment to the long-term ocular health of our patients. We pride ourselves on our expert team, who provide tailored advice on everything from complex clinical prescriptions to the latest in designer eyewear fashion.

After this apprenticeship

Once an apprentice at Peter Smith Opticians completes their initial training, the career path can branch into several specialised and high-value roles. The optical industry is unique because it combines medical healthcare with high-end retail and technical manufacturing.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Sara Mason Parker

smparker@howcollege.ac.uk

The reference code for this apprenticeship is VAC2000022269.

Apply now

Closes on Friday 31 July 2026