Apprentice Office Administrator

THE MEDICAL GROUP

Durham (DH7 8PL)

Closes in 9 days (Thursday 2 April 2026 at 11:59pm)

Posted on 23 March 2026

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Summary

We are looking to recruit an Apprentice Office Administrator to support the smooth running of the organisation by handling core administrative tasks, assisting teams, and learning how business operations work. The role blends hands-on office duties with structured training.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday, Wednesday, Thursday: 8am – 12:30 then 1pm – 5pm, Tuesday 8am - 12pm, Friday: 8am – 12:30pm then 1pm – 4:30pm

37 hours 30 minutes a week

Start date

Tuesday 5 May 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job Responsibilities:

  • Help with the function of the organisation effectively by providing administrative support, maintaining records, and interacting with internal and external colleagues and teams
  • General administrative support — maintaining, updating, and extracting information from systems, organising files and records, supporting day-to-day office operations, photocopying, scanning patient letters that do not arrive electronically, handling incoming post
  • Customer service — responding to telephone, email, and face-to-face enquiries; resolving basic queries; directing more complex issues to the right team, Creating /maintain patient information packs
  • Data handling — collecting, collating, and analysing information relevant to the service or department
  • Research and reporting — conducting research, analysing trends, and contributing to reports that support business decisions
  • Team support — working closely with managers and operational staff, often in sensitive or confidential environments.
  • Office improvement — giving feedback on office efficiency and suggesting improvements
  • Data input - To accurately enter data into our software system as appropriate and in line with organisational policies and procedures

Where you'll work

Brandon Lane Surgery
Commercial Street, Brandon
Durham
DH7 8PL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BISHOP AUCKLAND COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprenticeship is delivered in the workplace with monthly assessor visits.

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4 / A*-C / Level 2)
  • Maths (grade 9-4 / A*-C / Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative

About this employer

Central administration team supporting the following Dr’s Surgeries: Meadowfield Surgery, Langley Park Surgery, Esh Winning Surgery, Tow Law Surgery and Ushaw Moor Surgery.

After this apprenticeship

To be discussed at interview.

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388 743164

The reference code for this apprenticeship is VAC2000022257.

Apply now

Closes in 9 days (Thursday 2 April 2026 at 11:59pm)