Apprentice Commercial Operations Specialist

FANUC UK LIMITED

Coventry (CV7 9DR)

Closes in 30 days (Friday 22 May 2026 at 11:59pm)

Posted on 22 April 2026

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Summary

An exciting opportunity to join our Commercial Operations team at FANUC UK, gaining hands-on experience in billing, customer onboarding and credit management while supporting the order-to-cash process.

• Wage:

  £16,000 a year

  Check minimum wage rates (opens in new tab)

  The salary is adjusted in accordance with apprentice wage rates set by the government.

• Training course: Senior credit controller and debt collection specialist (level 3)
• Hours: Monday to Thursday 8:00am to 4:45pm Friday 8:00am to 3:45pm

  37 hours 45 minutes a week

• Start date:

  Monday 1 June 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Billing Management

• Support the updating, processing, and generation of invoices for product and project orders, ensuring accuracy with guidance from the team
• Assist with physical billing tasks, such as preparing and sending invoices when required
• Work with Supply Chain and Project Managers to learn how stage payments and milestone dates are tracked and communicated
• Help review and resolve billing discrepancies by liaising with customers and internal teams, with support from senior colleagues

Milestone and Stage Payment Setup

• Learn how to set up stage payment billing for new product orders based on agreed schedules
• Assist in setting up milestone billing, ensuring it matches project deliverables and planned payment timings

Accounts Receivable & Credit Risk

• Support the onboarding of new customers, including helping to gather information needed for setting payment terms and credit limits
• Monitor accounts receivable reports and help follow up on overdue payments under supervision
• Assist in resolving billing queries or disputes, ensuring a professional and customer‑focused approach
• Keep accurate notes and records of customer communication related to payment
• Learn how to monitor credit risk, using tools such as payment history and credit reference information with guidance from the team

Reporting and Documentation

• Help generate regular billing and accounts receivable reports, ensuring data is accurate
• Support the maintenance and updating of billing procedures, contributing to improvements as you learn

Customer Service

• Provide friendly and timely support to customers, helping to answer basic questions about billing and payments
• Build positive working relationships with customers to support smooth payment processes
• Work collaboratively across departments to ensure customers receive a consistent and positive experience

Your profile

• An interest in finance, credit control or business administration, and a willingness to learn
• Working towards, or open to starting, a CICM Level 3 qualification as part of your apprenticeship
• Basic Microsoft Excel skills, with enthusiasm to develop further
• Any exposure to SAP or similar systems is a bonus, but not essential
• Good attention to detail and a commitment to accuracy
• Eagerness to learn in a fast‑paced environment, with support from the team
• Organised and able to manage your time with guidance
• A positive team player, enthusiastic about developing new skills and contributing to the department
• Shows initiative and a proactive approach to learning and tasks

This role supports multiple departments and provides exposure to a wide range of operational processes.

Where you'll work

Sapphire Way
Ansty Business Park
Coventry
CV7 9DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KAPLAN FINANCIAL LIMITED

Training course

Senior credit controller and debt collection specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
• Negotiate good credit management or debt collection outcomes, in line with organisational policies.
• Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
• Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
• Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
• Comply with relevant governance, policies and procedures.
• Follow the environmental, social and governance requirements of their organisation.
• Take ownership of work through to resolution, re-negotiating or escalating when required.
• Make evidence-based decisions on credit and debt cases.
• Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
• Complete actions in a reliable and timely way in line with organisation policy, values and standards.
• Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
• Select credit management or debt collection strategies to resolve issues.
• Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
• Collaborate with own team and stakeholders to build and maintain relationships.
• Communicate with own team and stakeholders, verbally and in writing.
• Review own business working practices to identify areas for improvement.
• Facilitate changes to working practices.
• Use feedback to identify areas for personal development.
• Plan and undertake continuing professional development (CPD) and support the development of others.
• Review and analyse customer applications, seeking additional financial and non-financial information when required, and assisting with the reporting of credit checks and credit limits.
• Analyse customer credit risk and develop strategies, making evidence-based decisions on credit limits in line with regulatory and organisational requirements.
• Advise on account issues and give expert support, including referral to specialist colleagues or agencies, to find a clear path to payment or resolution for those facing financial difficulty that minimises risks of overdues or bad debts for either corporate business accounts; individual customers; or third parties, for example debt collection agencies, debt advice agencies.
• Support consistent decision making, practice and compliance with policies, regulatory requirements, and procedures by challenging any inaccuracies in customer or debt data, monitoring performance measures and advising colleagues, third party suppliers and the wider business within your remit.
• Remove controlled goods in line with organisational, legal and regulatory requirements, including the National Standards.
• Sell controlled goods in line with organisational, legal and regulatory requirements, including Taking Control of Goods National Standards.
• Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
• Negotiate good credit management or debt collection outcomes, in line with organisational policies.
• Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
• Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
• Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
• Comply with relevant governance, policies and procedures.
• Follow the environmental, social and governance requirements of their organisation.
• Take ownership of work through to resolution, re-negotiating or escalating when required.
• Make evidence-based decisions on credit and debt cases.
• Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
• Complete actions in a reliable and timely way in line with organisation policy, values and standards.
• Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
• Select credit management or debt collection strategies to resolve issues.
• Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
• Collaborate with own team and stakeholders to build and maintain relationships.
• Communicate with own team and stakeholders, verbally and in writing.
• Review own business working practices to identify areas for improvement.
• Facilitate changes to working practices.
• Use feedback to identify areas for personal development.
• Plan and undertake continuing professional development (CPD) and support the development of others.

Training schedule

Training will be delivered through Kaplan, combining on-the-job learning at Fanuc UK with structured online sessions.

The apprentice will attend regular live online classes alongside independent study, with support from their line manager and a dedicated Talent Coach.

Progress reviews will take place every 12 weeks.

More training information

The apprentice will receive ongoing support from tutors and regular progress reviews to support their development

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 (C))
• Maths (grade 4 (C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

About this employer

FANUC is the world leading provider of factory automation. Our machine range includes a number of Robots, Cutting, Drilling, and Injection moulding machines, Laser, motors and control systems used in automation.

After this apprenticeship

• It is expected that the successful apprentice will reach Commercial Operations Specialist level, with the opportunity to progress and become a specialist

Ask a question

The contact for this apprenticeship is:

FANUC UK LIMITED

Paulina Sawecka

career@fanuc.co.uk

The reference code for this apprenticeship is VAC2000022218.

Apply now

Closes in 30 days (Friday 22 May 2026 at 11:59pm)