Customer Sales Apprenticeship

SKY PLC

Middlesex (TW7 5QD)

Closes in 24 days (Monday 13 April 2026)

Posted on 20 March 2026

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Summary

Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers. Working in our Contact Centre you’ll work hard to deliver the best service in the country to new and existing customers.

Wage

£29,060 a year

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Training course
Customer service practitioner (level 2)
Hours
Rotational shift patterns Monday to Friday that can vary between 8am - 8pm, with possible shifts over the weekend.

37 hours 30 minutes a week

Start date

Monday 28 September 2026

Duration

1 year 3 months

Positions available

12

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
  • Keeping the customer at the heart of all that we do
  • Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
  • Delivering the best service in the country in every interaction
  • Working towards targets across several business measures

Where you'll work

Grant Way
Isleworth
Middlesex
TW7 5QD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Essential qualifications

GCSE in:

minimum of 2 GCSEs or equivalent (grade GCSE)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Passion to sell
  • Thrives with targets
  • Confident communicator
  • Resilience
  • Enthusiastic about Sky
  • Flexible

Other requirements

  • To be above statutory school-leaver age by September 2026
  • At least 2 GCSEs (or equivalent)
  • To have finished any current studies by September 2026, with no plans to study during the programme
  • Not to have already completed a qualification/degree in the same subject area
  • Right to Work: You will have valid right to work in the UK by the programme start date (28th September 2026) and will remain valid for the full duration of the apprenticeship (15 months) without requiring renewal or expiring during this time. Please note that Sky does not offer sponsorship for this programme

About this employer

Sky Plc is a British-based pan-European satellite broadcasting, on-demand Internet streaming media, broadband and telephone services company

Company benefits

Our fantastic range of benefits really are something special, here are our highlights: free Sky Q (for the TV you love all in one place), a generous pension, discounted mobile and broadband and private health care.

After this apprenticeship

While there’s no fixed career pathway after completing the programme, it provides a strong foundation for a range of next steps. Most apprentices naturally progress into Sales Advisor roles.

Ask a question

The contact for this apprenticeship is:

BABINGTON BUSINESS COLLEGE LIMITED

apprenticeships@sky.uk

The reference code for this apprenticeship is VAC2000022210.

Apply now

Closes in 24 days (Monday 13 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.