Client Services Apprentice

ADVANTIS CREDIT LIMITED

Staffordshire (ST4 7RY)

Closes on Friday 24 April 2026

Posted on 19 March 2026

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Summary

An entry-level programme designed to develop the skills, knowledge, and behaviours needed to deliver high-quality service to customers across various industries. A practical alternative to traditional study, allowing you to build a career while receiving a stable income.

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 37.5 hours

37 hours 30 minutes a week

Start date

Monday 27 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support the Client Services team in the day-to-day administration and coordination of client accounts
  • Assist with the preparation of client performance reporting, including gathering operational data and helping compile management information packs
  • Support the organisation of client meetings, including scheduling meetings, preparing agendas and recording key actions
  • Maintain accurate internal records of client communications, actions and account activity
  • Assist with monitoring service performance against agreed SLA’s and KPI’s

Where you'll work

Minton Hollins Building
Shelton Old Road
Stoke On Trent
Staffordshire
ST4 7RY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The Customer Service Practitioner Level 2 apprenticeship uses a blended learning approach, combining hands-on experience in the workplace with structured theoretical study managed by a training provider

More training information

  • You will attend monthly virtual online masterclasses with a skills coach who support you through your apprenticeship 
  • The skills coach can also come and do face to face visits to the workplace for reviews 
     

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness
  • Excellent telephone manner

Other requirements

  • You will be required to pass an enhanced DBS check.
  • You will be required to pass a CCJ check.

About this employer

  • Advantis have over 250 team members, who help over 2 million customers each year. Our client base is made up of some of the largest companies in the UK, active across a number of market sectors, including Utilities, Government Bodies & Retail Finance.
    We work on behalf of these companies to help those customers who have fallen behind on their repayments.

https://www.advantiscredit.co.uk/ (opens in new tab)

Company benefits

  • Pension scheme
    Employee awards, incentives, and events
    Employee Assistant Programme – 24/7 access to experienced counsellors
    Long service awards
    Enhanced family leave policies

After this apprenticeship

  • Client Services Executive.
  • Team Leader
  • Customer Service Specialist

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Angela Gordon

angela.gordon@junipertraining.co.uk

The reference code for this apprenticeship is VAC2000022152.

Apply now

Closes on Friday 24 April 2026