Revenues and Benefits Apprentice (Revenues)

Rugby Borough Council

Warwickshire (CV21 2RR)

Closes in 24 days (Sunday 12 April 2026)

Posted on 19 March 2026

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Summary

This a Level 4 Apprenticeship provided through the Institute of Revenues, Rating and Valuation that will give you an in depth understanding of this area of the Public Sector, giving you a great kickstart to your career if this is an area of interest for you. The role is a 2-year Fixed Term Contract covering the duration of the apprenticeship.

Wage

£24,796 a year

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Training course
Revenues and welfare benefits practitioner (level 4)
Hours
Monday to Friday, shifts to be confirmed.

37 hours a week

Start date

Monday 1 June 2026

Duration

1 year 11 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

By handling local taxation with empathy and precision, you directly ensure the council has the resources needed to look after the entire community. It is a high-impact position where your attention to detail ensures that the town's financial foundation remains solid.

Where you'll work

Town Hall
Evreux Way
Rugby
Warwickshire
CV21 2RR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE INSTITUTE OF REVENUES, RATING AND VALUATION

Training course

Revenues and welfare benefits practitioner (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Consistently deal with customers politely and considerately, adapting your approach to meet customer and employer needs
  • Achieve outcomes that the customer wants where possible. Where this is not possible, explain the reasons why. Evaluate and recommend alternative options
  • Obtain all required information in the most effective way to allow tasks to be completed, considering each customers individual circumstances
  • Interpret and evaluate all information to determine the relevant details for the required task
  • Interpret and evaluate information to judge whether there is potential fraud indicated. Refer to the appropriate department where required
  • Determine whether a dispute should lead to a change of decision and explain the reasons, using appropriate legislation
  • Handle sensitive information securely and in line with current legislative requirements
  • Analyse and use information and legislation to calculate amounts due when a customer first contacts your department (e.g. new claims or new accounts)
  • Analyse and use information and legislation to correctly deal with changes in customers circumstances, recalculating amounts due where required
  • Provide justification for any inferences drawn from available information
  • Decide on the best method of recovery by evaluating the customers circumstances. Act on this judgment to start recovery of amounts due
  • Use judgement to deal correctly with non-routine situations that arise
  • Adapt your communication style and method to meet the individuals needs
  • Communicate confidently by being personable, asking insightful questions and being able to negotiate effectively and respectfully
  • Undertake activities to ensure knowledge stays current
  • Take appropriate action within the limits of your authority to solve problems or make relevant colleagues aware of them
  • Make accurate decisions based on the information available
  • Support team members to achieve the best outcome for the team
  • Request assistance or authorisation when required
  • Communicate with other departments to achieve required outcomes
  • Proficiently use the systems available to achieve tasks
  • Refer to processes to determine the action to be taken
  • Evaluate the customers financial position, assisting with personal budgeting where appropriate, or directing the customer to appropriate support

Training schedule

The role is a 2-year Fixed Term Contract covering the duration of the apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working

About this employer

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Benefits Officer, Revenues Officer and similar roles.

Ask a question

The contact for this apprenticeship is:

Rugby Borough Council

Michael Hoppitt

michael.hoppitt@rugby.gov.uk

01788 553570

The reference code for this apprenticeship is VAC2000022058.

Apply now

Closes in 24 days (Sunday 12 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.