Later Living Community Deputy Manager Apprentice

PEABODY TRUST

London (SW3 4LG)

Closes in 11 days (Monday 30 March 2026)

Posted on 19 March 2026

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Summary

The successful applicant will support the day‑to‑day services provided at various Communities in the West London region and deputise for team members during short periods of absence. They will demonstrate Peabody Values at the heart of the service provided and carry out reasonable additional duties as required by the line manager.

Wage

£24,479 a year

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Training course
Housing and property management (level 3)
Hours
Monday - Friday, 9.00am to 5.00pm.

35 hours a week

Start date

Thursday 28 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Help deliver clear, timely communication by taking part in resident meetings and assisting with letters, newsletters and notices
  • Work closely with residents and stakeholders to promote safe, independent and supportive living environments
  • Supportcolleagues with maintenance queries to ensure timely and effective solutions across the Communities
  • Help maintain a welcoming Community atmosphere, where residents feel safe, listened to and supported
  • Provide friendly, empathetic and professional customer service
  • Ensure all work aligns with our policies, health & safety standards and organisational values
  • Demonstrate our values in everyday interactions with residents, colleagues and visitors

Where you'll work

Chelsea Court
Embankment Garden
London
SW3 4LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PEABODY TRUST

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

You will complete a Level 3 Housing and Property Management Apprenticeship alongside your role

Requirements

Desirable qualifications

GCSE in:

  • English (grade A-C, 9-1)
  • Maths (grade A-C, 9-1)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Essential requirements:

  • Experience of working with older/vulnerable people
  • Experience of housing management
  • Experience of working effectively as part of a team
  • Knowledge of health and safety in a residential environment
  • Understanding of the support and care needs of older people
  • Good understanding of equality and diversity

About this employer

We’re responsible for 109,000 homes across London and the home counties. We also look after the community centres, play areas and green spaces that bring these areas to life. Our job is to keep these places well-maintained and provide reliable landlord services.

Beyond our role as a landlord, we provide specialist homes and care and support services that help around 25,000 vulnerable people. With carefully designed homes and tailored support, we help people build independence, stability and wellbeing in their daily lives.

We’re focused on listening to residents so we can deliver better services and better homes and places. Our local teams work closely with residents, councils and partners to tackle inequality, improve wellbeing and strengthen communities. Alongside this, we’re committed to play our part where we can in building more affordable homes which our communities need.

After this apprenticeship

  • To be confirmed by employer

Ask a question

The contact for this apprenticeship is:

PEABODY TRUST

The reference code for this apprenticeship is VAC2000022036.

Apply now

Closes in 11 days (Monday 30 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.